What are the responsibilities and job description for the Utility Services Specialist position at City of Boise?
Make a bold career move this year: the City of Boise welcomes passionate and talented people who want to share our vision of creating a city for everyone, demonstrate drive toward fulfilling our mission in the community, and embody the values that are so important to our organization.
City employees enjoy a top-notch zero-premium healthcare option for you and your family. Plus, a retirement plan that provides a lifetime annuity, investment matching, a cash-incentive wellness program, public employee student loan forgiveness, paid parental leave, and more. We’re famous for unparalleled benefits—come see why everyone’s talking!
Responds with exceptional service to customer inquiries via telephone, email or face-to-face meetings. Provides information verbally or in written form to customers regarding their accounts and updates general customer information accordingly.
Opens new utility accounts and collects deposits and payments. Establishes payment arrangements for delinquent accounts in accordance with department procedures. Enters payment information into applicable databases and software systems.
Adjusts customer accounts, researches discrepancies and performs general account maintenance to ensure customers are accurately billed. Audits annual water updates for excessive or zero usage. Manages an assigned portfolio of delinquent accounts using department collection practices and procedures.
Locates delinquent debtors, sends delinquent notifications and contacts debtors following commercially and legally acceptable collection practices. Interviews debtors to determine their ability to pay, negotiates acceptable payment arrangements and monitors compliance with payment agreements.
Documents all accounts activity and maintains records of collections and status of accounts. Researches legal issues involving collection practices and recommends further legal action. Prepares legal forms to be used in involuntary collection procedures.
Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.Required Knowledge, Experience, And Training
Knowledge of:
Ability to:
Preferred Knowledge, Experience, And Training
Associate's degree in accounting, business administration or a related field and five years of experience with first and/or third-party collections.
Knowledge of:; bankruptcy law and related matters; billing rules, regulations and procedures; collection procedures and techniques; process serving regulations and practices and procedures of bankruptcy and district courts; Fair Debt Collection Practices and the Fair Credit Reporting Act; financial recordkeeping methods, including maintaining, adjusting and making credits and debits to utility accounts; and fiscal recordkeeping.
Ability to converse in Spanish.
Special Requirements
Applicants must be able to pass:
City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation
Credit History Check
The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Efforts
While performing the duties of this job the employee is occasionally lifting/carrying up to 10 pounds. Also, the employee is rarely pushing/pulling up to 10 pounds. The noise level is always moderate. Work includes sensory ability to talk and hear. Work in this position also includes close vision. Employees will sit. Position requires hand/finger dexterity.
Working Environment
- Courteously and professionally greets and responds to customer inquiries regarding utility services.
- Establishes and maintains customer accounts and processes payments.
- This position works under general supervision.
City employees enjoy a top-notch zero-premium healthcare option for you and your family. Plus, a retirement plan that provides a lifetime annuity, investment matching, a cash-incentive wellness program, public employee student loan forgiveness, paid parental leave, and more. We’re famous for unparalleled benefits—come see why everyone’s talking!
Responds with exceptional service to customer inquiries via telephone, email or face-to-face meetings. Provides information verbally or in written form to customers regarding their accounts and updates general customer information accordingly.
Opens new utility accounts and collects deposits and payments. Establishes payment arrangements for delinquent accounts in accordance with department procedures. Enters payment information into applicable databases and software systems.
Adjusts customer accounts, researches discrepancies and performs general account maintenance to ensure customers are accurately billed. Audits annual water updates for excessive or zero usage. Manages an assigned portfolio of delinquent accounts using department collection practices and procedures.
Locates delinquent debtors, sends delinquent notifications and contacts debtors following commercially and legally acceptable collection practices. Interviews debtors to determine their ability to pay, negotiates acceptable payment arrangements and monitors compliance with payment agreements.
Documents all accounts activity and maintains records of collections and status of accounts. Researches legal issues involving collection practices and recommends further legal action. Prepares legal forms to be used in involuntary collection procedures.
Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.Required Knowledge, Experience, And Training
- High school diploma or equivalent and
- 3 years of experience working in a call center or utility billing environment.
Knowledge of:
- general business office, bookkeeping and telephone etiquette, equipment and procedures;
- computer usage including related software;
- recordkeeping and filing practices; and
- general customer service techniques.
Ability to:
- perform accounting operations;
- communicate effectively with sometimes difficult customers and deal with frequent interruptions;
- plan, organize and prioritize work assignments;
- interpret and explain regulations, policies and procedures under adverse conditions;
- adjust to changing priorities in a fast-paced call center environment;
- communicate effectively in the English language at a level necessary for efficient job performance; and
- perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without reasonable accommodation.
Preferred Knowledge, Experience, And Training
Associate's degree in accounting, business administration or a related field and five years of experience with first and/or third-party collections.
Knowledge of:; bankruptcy law and related matters; billing rules, regulations and procedures; collection procedures and techniques; process serving regulations and practices and procedures of bankruptcy and district courts; Fair Debt Collection Practices and the Fair Credit Reporting Act; financial recordkeeping methods, including maintaining, adjusting and making credits and debits to utility accounts; and fiscal recordkeeping.
Ability to converse in Spanish.
Special Requirements
Applicants must be able to pass:
City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation
Credit History Check
The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Efforts
While performing the duties of this job the employee is occasionally lifting/carrying up to 10 pounds. Also, the employee is rarely pushing/pulling up to 10 pounds. The noise level is always moderate. Work includes sensory ability to talk and hear. Work in this position also includes close vision. Employees will sit. Position requires hand/finger dexterity.
Working Environment
Salary : $18
