What are the responsibilities and job description for the Front Desk Attendant position at City Of Bonner Springs?
General Definition of Work
Under moderate supervision, performs administrative support work providing receptionist/clerical assistance, rental set-ups and clean-ups, and assisting with recreation programs and facility management. This position works weekends and evenings outside of the building's daily operational hours.
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.
Essential Functions
- Assists customers and greets the general public fielding their questions, concerns, and complaints; answers and directs incoming telephone calls and relays messages; communicates effectively to Recreation staff.
- Enters data into the computer; balances cash drawer and generates related reports.
- Registers customers for activities and records facility reservations; collects forms and fees related to facility use and programs; schedules programs and use of various park facilities; sets up facility and rooms for activities.
- Completes room set-ups and clean-ups for facility rentals.
- Monitors activities and attends to disruptive behavior of users; records and monitors accident and incident reports; conducts facility safety and repair inspections.
- Ensures safety of all participants; verifies all required forms and waivers are completed.
- Performs other duties and activities as assigned.
Knowledge, Skills and Abilities
Working knowledge of finances and mathematics; strong telephone communication skills; excellent public relations and organizational skills; skill in use of computers and software programs; ability to manage activities; ability to answer incoming phone calls and walk-ins, respond to questions from the public, and direct calls or questions to appropriate personnel; ability to understand and enforce building policies and procedures and monitor building and activities; ability to learn and use Recreation software; progressive decision making, and personal responsibility; ability to be committed to the mission, vision, and strategic direction of the City of Bonner Springs; ability to obey and comply with all City ordinances and policies.
Education and Experience
Must be 17 years of age.
Physical Requirements
This work requires the occasional exertion of up to 50 pounds of force; work regularly requires speaking or hearing and using hands to finger, handle or feel, frequently requires sitting and occasionally requires standing, walking, climbing or balancing, stooping, kneeling, crouching or crawling, reaching with hands and arms, pushing or pulling and lifting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data, operating machines and observing general surroundings and activities; work occasionally requires exposure to outdoor weather conditions; work is generally in a quiet location (e.g. library, private offices).
Special Requirements
First Aid/CPR/AED certification within 6 months of employment.
