Branch Manager

Overview

City of Boston Credit Union is seeking an experienced branch manager to lead our Westland Ave-Northeastern/Symphony location. In this position, you will build member relations by providing exceptional service, exceeding expectations, and anticipating needs of credit union members.

Responsibilities include, but are not limited to:

• Daily opening and closing of the branch
• Supervise all personnel within the branch
• Manage the security and safety of the branch; analyze and monitor security and safety policies and procedures on an on-going basis;
• Apply and evaluate policies and procedures for the branch; ensure that the branch is in compliance with federal and state laws and regulations as set forth by regulatory agencies; both deposit and loan regulations.
• Assists in the cash, lending & member service departments, as necessary;
• Ensures that new employees are thoroughly trained in all phases of their specific job duties
• Create an environment that encourages team members to provide an exceptional member experience and a dynamic and engaging culture
• Coach and mentor team members to develop and enhance their sales and service skills in order to provide the best member experience and to promote individual growth and development.
• Outstanding leadership experience with a proven, successful record of coaching and empowering employees to improved results
• Experience creating and maintaining a strong risk and control environment with demonstrated commitment to operational integrity and policies
• Promote teamwork to encourage employee engagement and empower team members with the necessary means to provide outstanding service to our members.
• Demonstrate outstanding communication skills when providing professional responses to complex and/or sensitive service issues. Think creatively and use sound judgment when investigating and resolving service matters.
• Provide direction on all operational aspects of the branch, including audit procedures.
• Provide visible leadership; network with businesses and community organizations to insure the continued growth and presence of City of Boston Credit Union
• Expand and grow strong relationships among peers and other departments; encourage open communication and collaboration.

Job Type: Full-time

Pay: $65,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Application Question(s):

• Are you bilingual?

Education:

• High school or equivalent (Required)

Experience:

• Management or Leadership: 3 years (Required)

Ability to Commute:

• Boston, MA 02115 (Required)

Work Location: In person

Salary : $65,000 - $85,000