Deposit Operations Specialist

OVERVIEW:

The Member Services Operations (MSO) Specialist is responsible for assisting the department manager with the daily operations; focusing on member service standards, meeting organizational goals, and maintaining positive and professional relationships with members, peers, staff, and vendors. Assisting the department manager to monitor new plans and procedures to enhance operating efficiency. Assist in short-term and long-term service delivery and business objectives for the department. The department functions consist of EFT processing which includes ACH, Share Draft, Wires, Mobile Banking, ATM, and Debit Card programs including claims, disputes, and settlement of transactions, IRAs, dormant accounts, and other department processing and MSO-related account issues.

Specific duties include, but are not limited to, the following:

• Assist in processing daily activities related to IRAs, ACH, Wires, Share Draft processing, Stop payments, and ACH Disputes.
• Process the debit, and ATM card reports including dispute claims and settlements to bring efficiencies to assure quality member service.
• Responsible for assisting the department manager with creating, analyzing, and monitoring data to recognize fraud trends and alerts with a focus on minimizing card fraud loss.
• ·Assist in managing the inventory of plastic cards for the credit union.
• Responsible for assisting the department manager with managing vendor relationships related to ATM/Debit cards, maintaining a working knowledge of network-supported changes and industry requirements, reviewing all card disclosures to ensure compliance with MasterCard International rules and guidelines, and analyzing vendor and internal reports to determine the performance of plastic card programs.
• Handle escalated research and adjust accounts as needed.
• ·Completes daily department tasks.
• ·Foster all-team culture within the department by providing open lines of communication and cooperation between all areas.
• Cultivate strong working relationships and build trust among team members.
• ·Creates and tests departments’ procedures to ensure they comply with all Federal, State, and network rules and regulations. Develop expertise, and maintain internal controls of the various systems, implementing changes as needed to ensure efficient workflow. Maintain appropriate operating controls to mitigate risk.
• Maintain a working knowledge of Record Retention regulations to assist in complying with record retention policy.
• Administer restrictions on member accounts reported on the systeInvestigate, troubleshoot, and respond to inquiries, requests, and member complaints received for the department.
• Maintain industry knowledge of ACH, share drafts, and other processes related to Payment Systems, including the NACHA Operating Rules and Guidelines; ensure compliance with all state, federal, and NCUA regulations and laws. Maintain sensitive and confidential information; exercise tact and diplomacy in dealing with susceptible, highly sensitive, complex, and confidential issues and situations.
• Ensures daily deadlines are met by identifying out-of-balance conditions and other exceptions to processing including GL reconciliations.
• Assures Regulation D, CC, and E compliance and monitors any exceptions.
• Maintain knowledge of related NACHA rules, Regulation E and D, Bank Secrecy Act, NCUA rules and regulations, and other government regulatory agencies.
• MasterCard debit card disclosures and ensuring compliance with MasterCard International rules and guidelines, Massachusetts State By-Laws, and regulations.
• Ensures departments’ procedures comply with all Federal, State, and network rules and regulations, develops expertise, and maintains internal controls of the various plastic card systems, maintains sensitive and confidential information; exercises tact and diplomacy in dealing with highly sensitive, complex, and confidential issues and situations, maintains appropriate operating controls to mitigate risk. Knowledge of Bank Secrecy Act, MasterCard rules, NCUA rules and regulations, and other government regulatory agencies.
• Perform other related duties as requested and special projects as assigned
• Perform the supervisor's duties when the Manager/Supervisor is not available.

Job Type: Full-time

Pay: From $56,400.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Will you be able to reliably commute to South Boston for this postion?

Education:

• Bachelor's (Required)

Experience:

• banking: 5 years (Required)

Work Location: In person

Salary : $1,000 - $56,400