What are the responsibilities and job description for the Superintendent, Meter Reading and Services position at City of Boynton Beach?
Supervises, directs and evaluates assigned staff, addresses employee concerns and problems, directs work, counsels, and manages employee performance; interviews candidates for employment; and coordinates/provides training.
Coordinates daily work activities; organizes, prioritizes, and assigns work; develops work schedules; monitors status of work in progress and inspects completed work; consults with assigned staff, assists with complex/problem situations, and provides technical expertise.
Ensures division compliance with all applicable codes, laws, rules, regulations, standards, policies and procedures; ensures adherence to established safety procedures; and initiates any actions necessary to correct deviations or violations.
Consults with departmental management and other officials as needed to review department activities, provide recommendations, resolve problems, and receive advice/direction.
Coordinates work activities with those of other divisions, other departments, contractors, vendors, outside agencies, or others as needed. Acts as liaison between the Meter Services Division, Field Operations Division, Engineering, and the Customer Relations Divisions for all matters related to meter installation, reading, system maintenance, backflow and cross-connection control. Participates in construction review.
Prepares division budget for submittal; implements approved budget and long/short term plans/goals for the division; monitors expenditures.
Supervises and manages work order system and assist in performing meter reading activities; locates/reads water meters, sewer meters, and hydrant meters; checks meters for accurate readings, proper operations, safety, or tampering; investigates water leaks; inspects meters and connections to identify location of leaks; and re-reads meters to correct erroneous bills.
Coordinates activities with customer relations staff to manage delinquent accounts; maintains collection effort through the actions of terminating and restoring water service. Ensures billing deadlines are met; works with Customer Relations to create billing and meter reading calendar. Calibrates estimation and high/low parameters within the billing software.
Responds to complaints and questions related to department operations; provides assistance and information related to water consumption, water meters, billing issues, water leaks, department procedures, or other issues; researches problems and initiates problem resolution; and processes requests for rereads.
Ensures availability of adequate equipment, tools, parts, and materials to conduct work activities; initiates orders for new or replacement parts/materials; sets up service trucks for daily work; and determines assignment of new touch-read meters.
Prepares and reviews various forms, reports, correspondence, reread reports, high/low reports, zero consumption reports, attendance reports, overtime reports, annual reports, vehicle maintenance reports, customer complaints, statistical data, blueprints, maps, policies, procedures, manuals, reference materials, or other documentation; reviews, completes, processes, forwards or retains as appropriate.
Researches technical data and drawings and recommends water metering, AMI, main answering point and backflow prevention improvements. Works with staff to identify issues, errors, high/low consumption reports, backflow, zero consumption, and other reports. Directs plans for resolution.
Develops departmental procedures and policies regarding meter maintenance, backflow program, front desk and main answering point activities. Coordinates scheduling appointments and other activities based on customer needs. Supports the Customer Service department and assists with utility billing. Responds to on-call duties and supports Field Operations Division with after hour and other emergencies.
Supervises front desk and main answering point activities, public records requests, and various software used at the front desk. Troubleshoots minor technical issues related to various software used at the front desk or for billing.
Communicates with upper management, employees, other departments, City officials, customers, contractors, vendors, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, resolve problems, or give/receive advice/direction.
Maintains a comprehensive, current knowledge of applicable laws/regulations; maintains an awareness of new procedures, trends and advances in the profession; reads professional literature; maintains professional affiliations; and attends workshops and training sessions as appropriate.
ADDITIONAL FUNCTIONS
Provides assistance or coverage to other employees as needed.
Performs other related duties as required.
MINIMUM QUALIFICATIONS
- Associate's degree from an accredited college or university in engineering, business, or public administration. An otherwise qualified individual who does not have a degree must have ten (10) years supervisory work experience in utilities; and
- Six (6) years of work experience in meter reading/maintenance, water distribution, or cross-connection and control; three (3) years must have been in a supervisory capacity; and
- Water Distribution Level III License or higher;or must be able to obtain within 6 months of employment.
- Must have Confined Space Training, or be able to complete confined space training within three (3) months of hire; and
- Must complete the City's Supervisor Training within six (6) months of hire; and
- Possess [or able to obtain within fourteen (14) days of hire] and maintain a valid Florida driver’s license.
PREFERRED QUALIFICATIONS
Minimum Qualifications for education and experience must be met before consideration of the following Preferred Qualifications:
- Bachelor's degree in engineering, business, public administration, or a related field.
- Experience with Sensus AMI systems and/or Central Square.
COMMUNICATION COMPETENCIES
The ability to clearly communicate Department and City Goals, Policies, Strategic Plans and other key information to employees and peers using multiple communication platforms including e-mail and social media.
Effectively communicates with supervisor, employees, other departments, contractors, engineers, utility companies, vendors, outside agencies, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
Accurately and expeditiously receives and delivers messages and information to the appropriate individuals. Ability to prepare accurate and thorough written records and reports.
Ability to understand and follow oral and written instructions and to complete assigned tasks with minimal direction.
Ability to understand and quickly and accurately follow brief oral and written instructions on moderately complex matters.
KNOWLEDGE, SKILLS, AND ABILITIES (KSA's)
Knowledge of department and division operations, policies, procedures, practices and all applicable codes, laws, rules and regulations.
Knowledge of and ability to ensure compliance with safety policies, procedures, practices and OSHA regulations.
Knowledge of cross-connection control and backflow regulations.
Knowledge of Utility billing ordinance, policies, and processes, deadlines, meter reading activities, work flow, and work order management.
Knowledge of utility construction and backflow standards and meter installation requirements.
Knowledge of front desk policies and process, software used, public records request policies,
Ability to supervise, evaluate the work of field and office employees, and identify and resolve personnel issues and concerns.
Ability to coordinate, plan and prioritize work assignments to achieve optimum effectiveness in staff utilization and cross-training.
Ability to oversee the inspection and repair/replacement of malfunctioning equipment.
Ability to utilize, troubleshoot, and resolve issues with various software applications and GPS equipment.
Ability to troubleshoot and resolve issues relating to billing, front desk and complaints from the public.
Ability to effectively and accurately communicate both orally and in writing.
Ability to effectively interact with the public, managers, co-workers, other department staff, contractors, and with outside agencies.
Ability to develop and sustain good working relationships with all department staff.
Ability to manage the division budget to effectively utilize available financial resources.
Ability to coach, provide training, guidance, direction, coordination, and technical assistance
Detail-oriented with great organizational and time management skills with the ability to delegate and assign tasks.
Salary : $63,779 - $95,679
