Vital Records Customer Service Clerk

GENERAL STATEMENT OF DUTIES
This position is responsible for providing outstanding service and assistance to customers received in the Health Department’s Vital Records Division. This primary function includes: (1) collection, balance, and processing of daily cash reports, (2) proper handling of all customer issues, (3) handling of phone calls, mail, email, etc.

Incumbents of this position must deal successfully with the public, in person, and over the telephone, respond tactfully, clearly, concisely, and courteously to issues, concerns, and needs tactfully, clearly, concisely, and courteously to issues, concerns, and needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential functions or duties described below are the primary functions and duties of the position. There may be other types of work that may be performed, and the omission of a particular duty or function does not exclude that duty or function from the position provided the duty or function is similar in work, related to the work or logically assigned to the position.

• Handle all aspects of a high level of customer service

• Provides outstanding service and assistance to customers

• Collect, balance, and process daily cash report

• Handle all customer issues

• Handle taxpayer concerns

• Handling phone calls, mail, email, etc.

• Deal successfully with the public, in person, and over the telephone, respond tactfully, clearly, concisely, and courteously to issues, concerns, and needs

• Adhere to all local, state, and federal health and vital records regulations

• Implement and maintain filing systems

• Able to work under steady pressure with frequent interruptions and a high degree of public contact in person and by phone

• Read, understand, and review documents for accuracy and relevant information

• Operate and use modern office equipment including a computer, cash register, and various software packages

• Type and enter data at a speed necessary for successful job performance

• Communicate clearly and concisely, both orally and in writing

• Compile a variety of information and records and exercise good judgment in maintaining information, records, and reports

• Read, understand, and review documents for accuracy and relevant information

• Establish and maintain effective working relationships with those contacted in the course of work

MINIMUM EDUCATIONAL AND EXPERIENCE REQUIREMENTS

• High school graduate

• One year of Vital Records experience or comparable

• Experience in an office dealing exclusively with the public

• Basic knowledge of Microsoft Office Package with emphasis on Excel application

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to communicate effectively with other staff members and the general public

• Have knowledge of the Connecticut laws that govern vital statistic records

• Have strong technical skills in relation to MUNIS Financial Software

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations which do not cause undue hardship may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: $41,895.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Morning shift
• No nights

Education:

• High school or equivalent (Required)

Experience:

• Vital Records: 1 year (Required)

Work Location: In person

Salary : $41,895