What are the responsibilities and job description for the General Manager position at City of Brooklyn Center?
The overall purpose of the Heritage Center of Brooklyn Center is to run a profitable business that lowers the tax burden on residents and business owners within Brooklyn Center. Reporting to the director of parks and recreation, the general manager is responsible for the overall performance and operation of the event center including, but not limited to, managing profitability, delivering an exceptional client and guest experience, ensuring an inclusive and productive work environment, overseeing sales and operations, and managing vendor relations. The position represents the event center and the City of Brooklyn Center by being involved in community organizations and directing the staff to do the same.
Strategy
- Develop and implement an effective business plan that ensures the profitability of the event center.
- Prepare, implement and monitor a detailed budget.
- Ensure diversity, equity and inclusion are woven seamlessly into strategy, marketing, customer service, operations, and people management practices.
- Establishes and maintains effective working relationships with civic organizations, city personnel, media, lessees, employees and the general public.
Sales, marketing and customer service
- Create an overall sales and promotion strategy that:
- Has a goal of increasing net profit.
- Encourages repeat sales, while attracting new clients.
- Maximizes utilization.
- Is considerate of the right balance of corporate, social and entertainment events.
- Establish standards of customer service.
- Train staff, in whatever role they play, to deliver a client and guest experience that inspires repeat business and word-of-mouth marketing.
- Develop facility fee schedule for sales use and reviews and approves all facility use agreement contracts.
- Manage relationship with catering company and other strategic vendors.
- Negotiate terms and contract tenants for commercial office space on property.
- Partner with other communications team to leverage the Heritage Center as a branding opportunity for Brooklyn Center.
- Negotiate lease agreements when it is in the best interests of the business to do so personally.
Operations and maintenance
- Set expectations for and monitor the performance of event center operations.
- Oversee the development, implementation and management of all internal processes and policies to ensure smooth operation of facility for clients and staff alike.
- Prepare and maintain required and necessary reports/records for the City.
- Manage internal and external communication.
- Oversee all other administrative functions of and for the HCBC.
- Ensure the event center is adequately maintained and fully functional.
- Oversee construction projects to ensure they meet goals, are completed on time and on or under budget.
Supervision
- Establish a collaborative, productive, equitable and inclusive work environment.
- Model the values, ethics and performance standards for the team.
- Establish performance goals, assign accountabilities, monitor staff performance and conduct annual performance appraisals.
- Delegate work, providing clear expectations regarding due dates, budget and any quality-related requirements.
- Coach and develop staff using a supportive and strengths-based approach.
Performs other duties as apparent or assigned.
- Bachelor’s Degree in a related field or equivalent experience within the event and/or hospitality industry.
- Successful track record of operating a successful multi-purpose conference center and/or special event facility.
- Minimum of five-years of experience supervising or managing employees in a multi-purpose conference center and/or special event facility.
- Committed to establishing a safe, productive, collaborative culture that values diversity, equity and inclusion.
- Able to work flexible hours including some evenings and weekends.
Salary : $49 - $60
