What are the responsibilities and job description for the BTU-Electric Utility Customer Care Specialist position at CITY OF BRYAN, TX?
BTU-Electric Utility Customer Care Specialist
CITY OF BRYAN, TX
Bryan, Texas United States
Posted: Apr 16, 2025
Salary: $17.50-$18.50/hour USD
Salary Top:18
Full Time
Clerical and Administrative Support
Engineering
Utilities
Job Summary
The Customer Care Specialist represents Bryan Texas Utilities ( BTU ) in its relations with customers by explaining rate structures, setting up or making changes to accounts, performing billing procedures, and confidently answering customer billing questions or concerns.
Essential Job Functions
Equivalent combinations of education, experience, certification, and training may be considered.
Licenses, Certifications & Special Requirements
None required.
The Customer Care Specialist represents Bryan Texas Utilities ( BTU ) in its relations with customers by explaining rate structures, setting up or making changes to accounts, performing billing procedures, and confidently answering customer billing questions or concerns.
Essential Job Functions
- Receives, reviews, and processes applications for utility services.
- Assists customers in person, by phone, or by email regarding utility account information, policies, procedures, fees, and other service-related inquiries.
- Receives, processes, and completes customer requests for service activity including connects, disconnects, transfers, and repairs/re-reads/testing of water and electric meters. Prepares, processes, and monitors related work orders.
- Processes cash, check, and credit card payments for utility payments, allocates payments to correct accounts, issues customer receipts, reconciles and balances cash drawer, and prepares bank deposits.
- Assists customers with bill adjustments or payment arrangements within established policies.
- Enters and maintains current customer account information including addresses, phone numbers, account status, and other pertinent customer information.
- Performs a variety of general clerical duties including data entry, filing, copying, scanning, faxing, and entering and retrieving data using a computer.
- Assists the public by answering inquiries about department policies, procedures, and programs related to utility billing and collection procedures.
- Handles initial complaints from customers; routes the customer to the appropriate person if additional action is necessary.
- Sets-up commercial accounts; investigates letters of credit and problem accounts, as needed.
- Serves as a reference in interpreting and computing utility rates.
- Assumes personal responsibility for professional development and ongoing education to maintain proficiency. Communicates self-development and learning needs to supervisor.
- Performs related duties as required.
- Responds regularly and promptly to work.
- High School Diploma or GED ; some additional training and/or course work in business, public or office administration is a plus.
- At least two (2) years of work experience in a banking, accounting/billing, clerical, retail, and/or call-center environment.
Equivalent combinations of education, experience, certification, and training may be considered.
Licenses, Certifications & Special Requirements
None required.
City of Bryan
979-209-5060
Founded in 1871 and home to almost 90,000 residents, Bryan has grown from a dusty railway depot to a thriving, diverse community with competitive schools, fast-paced technology, sprawling parks, and a flourishing art and music scene. Consisting of a seven-member city council, the City of Bryan is committed to providing financially efficient municipal services to improve the quality of life and develop a community where all citizens are proud to live. Living or working in Bryan is truly the good life, Texas style!
Salary : $18 - $19
