What are the responsibilities and job description for the Customer Service Representative position at City of Buckeye?
The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
Provides excellent customer service by answering incoming calls, directing callers to the appropriate person or department, relaying messages, and assisting visitors or customers with inquiries and applications.
Accepts and processes program registrations, rentals, payment assistance applications, and related payments in person, by phone, electronically, or via mail. Ensures accurate data entry into customer information systems.
Resolves customer inquiries and discrepancies related to services, usage, or billing. Prepares and processes field service orders, updates customer accounts, calculates and submits billing adjustments, and reconciles financial transactions.
Maintains accurate records and files for financial transactions, service locations, and customers. Updates production spreadsheets, creates and proofreads documents, and ensures accuracy and compliance in all documentation.
Performs clerical and administrative tasks such as data entry, record keeping, preparing documents, scanning, and managing mail distribution. Coordinates and schedules meetings and appointments as requested.
Provides information and assistance to customers and staff regarding applications, government forms, or city-related programs. Responds to requests for information within authority and ensures timely and efficient support.
Performs other duties as assigned or required.
- City policies and procedures.
- Principles of record keeping and records management.
- Keyboarding skills with a minimum of 40 wpm
- Perform mathematical computations
- Operating a personal computer utilizing a variety of business software including Office 2010.
- Effective oral and written communication.
12-Month Goals:
- Demonstrate the ability to learn all City cash handling procedures.
- Demonstrate the ability to multi-task as needed.
- Demonstrate the ability to deescalate customer issues and concerns.
- Learn and understand the RecTrac system; including enrollment, updates, refund and additional processing features.
- Work independently answering phones and covering front lobby transactions within the first 90 days.
Special Requirements: None
Physical Demands / Work Environment: Standard office environment.
Work Days: Tuesday - Saturday
Work Hours: 10am-7pm
Reports To: Recreation Manager
Supervision Exercised: None
FLSA Status: Non-exemptEQUAL EMPLOYMENT OPPORTUNITY: It is the policy of the city to provide employment opportunities to all persons based solely on ability, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity or disability.
Salary : $20 - $30
