PARKING PERMIT TECHNCIAN

OPEN COMPETITIVE RECRUITMENT

Open to all qualified candidates. 

Tentative examination dates for this recruitment:
  Week of 5/26/25 - Written examination
  Week of 6/9/25 - Oral and Practical examination

Dates may change due to unforeseen circumstances. Candidates who pass each phase of the recruitment process will be notified of the official examination dates.

Under general supervision, to perform responsible technical work in the review, processing, and issuance of a variety of parking permits; and perform related work as required.Reviews parking permit applications for completeness, ensuring compliance with applicable program guidelines as well as city, state, and federal codes and regulations; issues parking permits and calculates and collects fees through a variety of methods; assists with inquiries and payments related to the Parking Management program; performs reconciliation of permits, cash, and credit card transactions; responds to customer inquiries related to parking permit processes, policies, and public information at the public permit counter, by telephone, mail, or by electronic mail; helps process and follow up on inquiries or complaints from other City departments and the public; assists in developing processes to implement new ordinances and programs; evaluates, reviews, and provides recommendations to improve or expedite the parking permit process including identifying discrepancies and/or inconsistencies in documents or processes and recommending new policies and/or revisions to existing policies and procedures as appropriate; maintains logs of work orders and parking permit applications submitted through software; files, routes, and tracks applications and permit documents to City departments and staff and coordinates with other regulatory agencies; notifies applicants regarding corrections and issues permits; performs records searches, which may include parking petitions and curb management records; composes correspondence; enters data, prepares statistical and other required reports, and operates a computer workstation and software to input and retrieve information; assists in researching and surveying areas to implement parking permit zones and curb management changes in accordance with the Burbank Municipal Code (BMC); may train staff about ordinances and programs; drives on City business.Employment Standards:
Knowledge of applicable city, state, and federal codes and regulations; City programs and processes for parking permits; basic mathematics to calculate fees and issue parking permits; basic principles of statistics; record keeping and practices; office procedures, methods, and appropriate computer hardware and software; principles and practices of customer service; spelling, grammar, and punctuation.

Skill in  proficient level use of word processing, various databases, and spreadsheet and presentation software; effectively addressing customer concerns; preparing reports; attention to detail.

Ability to assess customer needs and make recommendations; assist in the design, delivery, and evaluation of programs; communicate effectively, both orally and in writing; establish and maintain effective working relationships with supervisors, fellow employees, and the public.

Education/Training: High school graduation or GED and two years of recent experience in customer service in an office environment providing technical information to the public.

License & Certificates: A valid California Class "C" driver's license or equivalent is required at time of appointment.Desirable Qualifications: A two-year college degree in a related field, or a computer-related field; experience working in the public sector.

Salary : $55,821 - $76,949