Collections Supervisor

About us:
The Customer Service division collects all revenues from taxes, water & sewer utility billing and solid waste fees, street assessments, vacant lot and demolition fees, parking fees and parking tickets payments, and prepares all required notices. 

What you will do:
The individual in this role will supervise the Collections staff of 5 people.  This position is also responsible for the accurate coding of all received revenues, reviewing daily receipts and ensuring staff apply payments accurately.Financial Management and Reporting:

• Prepares daily bank deposits to ensure accurate and timely processing of funds.
• Reviews daily work of Collections staff to ensure all funds are balanced and accounted for.

Collections and Payment Oversight:

• Manages the collection of checks and online payments for insufficient funds, ensuring proper follow-up.
• Coordinates the debt set-off program to recover outstanding balances.
• Oversees the collection of civil penalties and ensures all payments are processed correctly.

Parking and Lockbox Program Administration:

• Manages the parking rental program, ensuring timely payments and proper documentation.
• Responsible for handling all lockbox payments, ensuring they are correctly processed and applied.

Bankruptcy and Prepayment Handling:

• Files bankruptcy claims and ensures the proper documentation is filed related to those claims.
• Oversees the application of prepayments, ensuring they are correctly applied before billing for the current year’s tax.

Customer Service and Issue Resolution:

• Handles customer discrepancies with accounts, payments, and other general issues, ensuring prompt resolution.
• Assists customers via phone, email, and in person, providing excellent customer service.
• Supports Collections staff with difficult situations that require supervisor intervention, ensuring effective problem-solving.

Staff Supervision and Coordination:

• Distributes work to Collections staff, ensuring tasks are completed efficiently and staff remains on task.
• Manages calendars and schedules for Collections staff, handling vacation requests and appointments.

Technical Support and Assistance:

• Troubleshoots simple PC issues with staff and submits IT support tickets when necessary to ensure smooth operations.

Policy Development and Research:

• Assists the Finance Director with suggestions for policy changes and contributes to research as needed, ensuring processes remain up to date and effective.

Additional Responsibilities:

• Performs other related duties as required, providing support across departments as needed.

Knowledge, Skills, and Abilities:

• City of Burlington Procedures and Policies: In-depth knowledge of the procedures, policies, and practices of the City of Burlington, ensuring compliance and smooth operations.
• Accounting Knowledge and Practices: Solid understanding of general accounting practices, with the ability to apply principles to municipal government operations.
• Municipal Accounting Standards: Familiar with and capable of explaining and applying standardized accounting practices adopted by municipal government to ensure financial integrity.
• Data Interpretation and Compliance Analysis: Skilled in interpreting and analyzing accounting data, applying insights to departmental or municipal needs, and ensuring compliance with relevant guidelines, regulations, and laws.
• Record-Keeping and Accuracy: Able to prepare and maintain accurate records, ensuring proper documentation and financial tracking.
• Effective Communication Skills: Strong ability to communicate effectively, both orally and in writing, conveying complex financial information clearly and professionally.
• Collaboration and Relationship Management: Proficient in maintaining effective working relationships with vendors, city staff, and departmental teams, fostering collaboration and effective service delivery.

Minimum Qualifications:

• High School Diploma or GED equivalency and two years of work experience; or an equivalent combination of training and experience. 

Preferred Qualifications:

• Two year degree in Business, Finance, Accounting or related field preferred.

Physical Requirements and Working Conditions

• Work is generally sedentary using a negligible amount of force constantly to move objects and may occasionally require some physical exertion to complete tasks. 
• An employee must be able to physically perform the basic life operational functions of reaching, walking, fingering, feeling, and repetitive motions.
• Work necessitates visual acuity to determine the accuracy, neatness, and thoroughness of work assigned in preparing and analyzing figures, accounting, transcription, computer terminal viewing and extensive reading. 
• An employee must be able to talk and hear normally, and have sufficient mobility to file, make copies, and pick up mail from other locations. 
• Working conditions include inside environmental conditions.

FLSA Status: Non-Exempt
Inclement Weather Classification: Non-Essential

This job description in no way implies that the duties listed are the only ones the employee may be required to perform. The employee is expected to perform other tasks, duties, and training as requested by their supervisors.

Salary : $50,003 - $80,018