Splash Park Facility Manager

This seasonal position oversees the Splash Park facilities, ensuring daily maintenance, chemical testing, and logging into Digiquatics. The role includes coordinating and supervising equipment setup and takedown for classes, programs, rentals, and special events. Responsibilities also include monitoring staff performance, addressing customer service issues, and managing mechanical, or staff concerns in the absence of Directors. Additional duties involve custodial tasks, equipment care, inventory management, safety programs, routine facility inspections, and janitorial functions. The position assists with staff planning, training, and fills in for absent staff as needed.  

Safety First:

• Maintain a safe and secure environment for both staff and patrons.
• Prioritize safety at all facilities, ensuring it remains second only to exceptional customer service.

Staff Management:

• Hold team members accountable for responsibilities, rule enforcement, and attentiveness.
• Provide coaching and issue forms to support staff development and adherence to policies.
• Train new employees and help lead in-service sessions to maintain high standards.

Operational Oversight:

• Ensure completion of daily checklists and adherence to operational protocols.
• Oversee paperwork, including accident/incident reports, daily activity reports, chemical logs, and deposit documentation.
• Manage weekday camp check-ins and weekend party check-ins seamlessly.

Team Support:

• Step into any position as needed to ensure smooth operations.
• Assist at the front desk and support customer interactions.

Customer Focus:

• Champion exceptional customer service, ensuring every patron has a positive experience.

Expert in pool chemistry to maintain optimal water quality and safety.

Skilled in managing and motivating staff, ensuring smooth operations and team cohesion. 

Experienced in customer service, delivering a welcoming and positive experience for all patrons. 

Efficient multitasker, able to handle various duties while ensuring high-quality results.

Strong leadership abilities, fostering a positive and productive work environment.

Responsive to direction, able to carry out tasks and instructions from supervisors with accuracy.

Proficient in cash handling and managing register transactions.

Keen eye for facility needs, promptly identifying and reporting issues to supervisors for timely resolution.

Minimum Qualifications:

• Candidate must be at least 18 years of age
• Must have reliable transportation to get to and from work
• Two years’ experience working in aquatics (or customer service)

Special Requirements:

• CPO certified (or ability to achieve)
• CPR PRO and First Aid certified (or ability to achieve)

Physical Requirements and Working Conditions:

• Work typically involves the ability to physically perform the basic life operational functions of stooping, crouching, reaching, standing, walking, fingering, grasping, feeling, talking, hearing and repetitive motions.
• Work necessitates visual acuity to determine the accuracy, neatness, and thoroughness of work assigned.
• The employee is subject to hazards including a variety of physical conditions such as proximity to moving mechanical parts, electrical current, working on scaffolding and high places, oils, noise, extreme heat and vibration.
• The employee is in contact with potentially infectious bodily fluids during the performance of duties such as when providing first aid care and facility cleaning.
• Working conditions include both inside and outside environmental conditions.

FLSA Status: Non-Exempt

Inclement Weather Classification: Non-Essential

Salary : $15 - $25