Digital Specialist Manager

ABOUT THE DEPARTMENT:

The Cambridge Police Department is a dedicated and diverse group of professionals who are committed to working with the community to make the City of Cambridge a safe and desirable place to live, work, pray or visit. Our mission is to partner with the community to solve problems and improve public safety in a manner that is fair, impartial, transparent, and consistent.

ABOUT THE ROLE:

This position is part of the Department’s newly established Body Worn Camera (BWC) Unit. Under the supervision and guidance of the Commanding Officer of the BWC Unit this position oversees coordinates and tracks timely and appropriate responses to requests made pursuant to Massachusetts Public Records Law, court requests, subpoenas and agency requests received by the Cambridge Police Department that are related to the BWC and Public Safety Camera Program and other technologies. This individual is responsible for ensuring that the BWC unit meets legal, operational, and procedural standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core responsibilities of this position include the following:

• Oversees the BWC unit specialists through employee development and ongoing management
• Leads implementation and operationalization components of the department’s Body Worn and Public Safety Camera programs
• Serves as a representative for the department in the implementation of new technology advancements
• Establish and maintain footage (audio and/or visual) and related disclosure requirements according to departmental and City policies, rules and regulations, and related state and federal laws and regulations
• Retains all camera data, including but not limited to, Body Worn Camera, and Safety Camera data for retrieval by authorized parties/outside agencies
• In conjunction with the commander of the BWC Unit, generates and disseminates all reports and requests for Body Worn Camera and Safety Camera records from authorized parties
• Maintains a complete and cataloged record of all records requests, including but limited to requests pursuant to Public Records Law, received and all information disseminated to internal CPD sworn personnel and internal partners, and external records requests
• In collaboration with the Legal Advisor/Special Asst. Solicitor oversee all records requests and ensures responses are responded to in a timely and accurate manner
• Consult and collaborate with the Department’s Legal Advisor/Special Asst. Solicitor and the City’s Solicitor’s office with respect to Public Records Law requests
• Support with the identification and redaction of confidential, privileged, private, or exempt documents/video or parts thereof
• Assist with the Department’s benchmarking and goals tracking programs. Maintain information in a systematic way and performance measures to substantiate compliance with Public Records Law, CPD policies and procedures, and records retention requirements
• Prepares statistical reports on workload and equipment inventory
• Work as part of a team of police supervisors and support professionals to deliver excellent technical/non-technical support with outstanding customer service, satisfaction, and timeliness in resolving issues. This includes coordination with the appropriate internal and external partners on issues related to BWCs, Safety Cameras and other technologies
• Under the direction of the Commanding Officer conduct an audit of BWC footage and document in accordance with departmental policy
• Collaborate with the Property and Evidence Unit regarding footage that is booked into evidence
• Track and monitor the progress of project activities; report status, risks, issues; recommend adjustments to ensure the ongoing success of the program
• May be required to testify in court or city proceedings related to job duties
• Act as a liaison in conjunction with senior members of the unit with technology vendors when needed
• Collaborate with the Public Safety Information Technology (PSIT) and City’s Information Technology Department
• Create electronic presentation materials, including graphics, and data chart
• Analyze data and create reports using MS Excel and Access, as well as other business intelligence tools
• Support the Department’s participation in the Department’s Transparency and the City’s open data portal
• Perform technology project management duties
• Develop and conduct training programs for officers on the proper use of body-worn cameras, including how to operate the devices, manage video data, and follow departmental policies
• Provide ongoing support to officers and staff regarding technical issues with BWCs, troubleshooting and resolving any malfunctions or concerns
• Stay up to date on advancements in BWC technology and ensure that training is periodically updated to reflect new features and best practices.
• Other duties as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

MINIMUM REQUIREMENTS:

• Bachelor's degree in information technology or related field, or equivalent combination of education, experience, and training. Master’s degree preferred.
• Minimum of three (3) years of experience performing the role of project management and/or information technology
• Prior experience with document management software
• The City of Cambridge’s workforce, like the community it serves, is diverse. Applicants must have the ability to work and interact effectively with individuals and groups with a variety of identities, cultures, languages, backgrounds, and ideologies.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Demonstrated knowledge of, and experience with, computers and information technology applications, project management tools.
• Demonstrated ability to work with limited direct supervision and accurately and completely perform assigned duties in a timely and professional manner.
• Self-motivated with superior organizational skills.
• Must be a team player, with a flexible attitude toward work assignments and changing priorities.
• Ability to maintain strong attention to detail.
• Ability to maintain a high level of discretion and confidentiality with sensitive information.
• Strong problem-solving and decision-making skills.
• Demonstrated ability to prepare and analyze data and recommend changes based on this analysis.
• Ability to establish and maintain effective working relationships with other City staff both within and outside the Department.
• Ability to effectively interface with customers and the general public.
• Demonstrated ability to communicate effectively using verbal, visual, and written means.
• Experience working with a diverse range of people including citizens, staff, and City personnel.

PREFFERED SKILLS/QUALIFICATIONS:

• Prior experience with Public Safety Agencies and/or Body Worn Cameras preferred
• Familiarity with Public Records Law in the context of law enforcement preferred
• Experience identifying and removing annotations and metadata associated with digital records
• Law enforcement experience, technical expertise in digital evidence and data management
• Prior supervisory experience preferred

PHYSICAL DEMANDS/ WORK ENVIRONMENT:

Work is conducted primarily in an office environment with fluorescent lighting but also involves meetings in other offices or facilities. Ability to use office equipment efficiently; ability to travel to meetings and site visits in various locations in or around Cambridge. Normal office working conditions with regular extended work hours and/or weekends. Must be available 24 hours a day, 7 days a week, unless otherwise agreed upon. This position may be eligible for hybrid work under the City’s Telework Policy depending on operational needs.

SUMMARY OF BENEFITS:

• Competitive health, dental, and vision insurance
• Vacation and Sick leave eligible
• Paid parental leave
• Sick Incentive Pay Eligible
• 3 Personal days
• 14 Paid Holidays
• Management Allowance, $2,700/year
• City employee commuter benefits (T-Pass reimbursement Bluebikes membership, EZRide Shuttle membership)