What are the responsibilities and job description for the Customer Service Representative / Development Services / Planning/Zoning Division position at City of Cape Coral, FL?
Salary : $36,129.60 - $56,555.20 Annually
Location : CITY OF CAPE CORAL, FL
Job Type : Full-Time Regular
Job Number : 8575
Department : Development Services
Division : Customer Service
Opening Date : 01 / 06 / 2025
Closing Date : 1 / 17 / 2025 11 : 59 PM Eastern
FLSA : Non-Exempt
Bargaining Unit : WC
GENERAL STATEMENT OF JOB
CUSTOMER SERVICE REPRESENTATIVE / Planning / Zoning Division
THIS POSITION IS OPEN TO CURRENT CITY OF CAPE CORAL EMPLOYEES AND THE PUBLIC IS WELCOME TO APPLY.
THE POSITION
Below is a brief overview of the role, not a full job description.
- Performs diversified office support, clerical and administrative functions requiring specialized customer and departmental knowledge.
- Perform other related duties as required.
WHY SHOULD YOU APPLY?
QUALIFICATIONS
Please review the full job description by clicking on the link below. To apply for the position, close the job description window and then click on the " Apply " button to complete your application.
An Equal Opportunity Employer and Drugfree Workplace
Full-time regular City employee benefits :
City paid employee coverage. Optional HMO or PPO plans are available. Dependents can be added at group rates. Premium deductions are taken pre-tax.
City paid. The benefit is equal to twice the annual base pay. Double benefit for accidental death.
Employee-paid insurance is available at group rates, and family plans are available to employees. Premium deductions are taken pre-tax.
Employee-paid insurance is available at group rates, and family plans are available to employees. Premium deductions are taken pre-tax.
Employees may purchase various types of supplemental insurance (life, AFLAC) at group rates through payroll deduction.
General Plan - Normal Retirement Eligibility : Hired before 10 / 1 / 2013, age 60 or 25 years of service; Hired on / after 10 / 1 / 2013, age 62 with 10 years of service or just 27 years of service.
Benefits available at retirement are determined by a formula that considers your salary and years of service. Normal retirement eligibility for Police Employees at age 52 or 27 years of service. Benefit rate multiplier for Police : 3.25%
Certain management positions can opt out of the General Pension into a 401(a).
Offered through payroll deduction.
City paid long-term disability insurance.
Block of hours which incorporates sick and vacation. Accrues at 16.67 hours per month for an annual total of 5 weeks (200 hours). Accrual increases to 20.00 hours per month after 6 years of service and continues at a yearly increase after 10 years of service.
City recognizes 11 holidays which include : New Year's Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veteran's Day, Thanksgiving Day, Friday after Thanksgiving Day, and Christmas Day.
May elect to donate or request leave time. Used for emergency circumstances when all leave has been exhausted.
Tax-deferred savings plan available for retirement purposes. Employee-only contributions.
Employees can elect to use pre-tax dollars to cover un-reimbursed medical or dependent daycare expenses.
Available to any banking institution or credit union. Suncoast Federal Schools Credit Union membership is available to City employees.
Option to receive cash for excess accrued leave beyond use or lose amount.
City-paid availability to licensed professional counselors for non-work related personal issues with 100% confidentiality.
Post tax deduction forwarded to the State of Florida on the employees behalf.
Do you have a high school diploma / GED?
Do you have at least two years of office environment experience?
Do you have experience serving customers by providing products and services and resolving solutions in a high volume environment?
Do you have experience working in a municipality industry?
Do you have experience with municipal permitting process related to building and other permits?
Please select all the experience you possess in the following computer programs :
Do you have any knowledge of the construction industry? If so, to what extent?
This position will have a starting pay of an hourly rate of $17.37, which is non-negotiable. If you are selected for this position, would this be acceptable to you?
Required Question
Salary : $36,130 - $56,555
