What are the responsibilities and job description for the Customer Service Representative / Police Department / Records position at City of Cape Coral, FL?
Salary : $36,129.60 - $56,555.20 Annually
Location : CITY OF CAPE CORAL, FL
Job Type : Full-Time Regular
Job Number : 8637
Department : Police Department
Division : Records
Opening Date : 02 / 10 / 2025
Closing Date : 2 / 21 / 2025 11 : 59 PM Eastern
FLSA : Non-Exempt
Bargaining Unit : WC
GENERAL STATEMENT OF JOB
SAFETY SENSITIVE : Yes - PD / P&R Only FINGERPRINTING REQUIRED : Yes
About Us
The City of Cape Coral is the seventh largest city in Florida, has over 1,500 full-time employees, provides various career path opportunities, and offers a robust training and development program for improving current talents, developing new skills, and building effective business relationships.
Perks and Benefits
- Free city-paid employee health coverage, additional for spouse or family
- City Employee Health & Wellness Center for healthcare services
- 5 weeks Paid Time Off (sick & vacation)
- 11 paid holidays
- Pension plan
- City-paid life and long-term disability insurance
- Optional Vision and Dental Plans
- Tuition reimbursement
- Gym membership reimbursement
- And much more!
Qualifications
Education and Experience
Key Responsibilities
Prepares and distributes various division records, reports, notices, and other relevant materials.
Please review the full job description by clicking on the link below. To apply for this position, click on the "Apply" button located in the top right corner of the job description window.
Customer Service Representative Job Description
An Equal Opportunity Employer and Drugfree Workplace
Full-time regular City employee benefits :
City paid employee coverage. Optional HMO or PPO plans are available. Dependents can be added at group rates. Premium deductions are taken pre-tax.
City paid. The benefit is equal to twice the annual base pay. Double benefit for accidental death.
Employee-paid insurance is available at group rates, and family plans are available to employees. Premium deductions are taken pre-tax.
Employee-paid insurance is available at group rates, and family plans are available to employees. Premium deductions are taken pre-tax.
Employees may purchase various types of supplemental insurance (life, AFLAC) at group rates through payroll deduction.
General Plan - Normal Retirement Eligibility : Hired before 10 / 1 / 2013, age 60 or 25 years of service; Hired on / after 10 / 1 / 2013, age 62 with 10 years of service or just 27 years of service.
Benefits available at retirement are determined by a formula that considers your salary and years of service. Normal retirement eligibility for Police Employees at age 52 or 27 years of service. Benefit rate multiplier for Police : 3.25%
Certain management positions can opt out of the General Pension into a 401(a).
Offered through payroll deduction.
City paid long-term disability insurance.
Block of hours which incorporates sick and vacation. Accrues at 16.67 hours per month for an annual total of 5 weeks (200 hours). Accrual increases to 20.00 hours per month after 6 years of service and continues at a yearly increase after 10 years of service.
City recognizes 11 holidays which include : New Year's Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veteran's Day, Thanksgiving Day, Friday after Thanksgiving Day, and Christmas Day.
May elect to donate or request leave time. Used for emergency circumstances when all leave has been exhausted.
Tax-deferred savings plan available for retirement purposes. Employee-only contributions.
Employees can elect to use pre-tax dollars to cover un-reimbursed medical or dependent daycare expenses.
Available to any banking institution or credit union. Suncoast Federal Schools Credit Union membership is available to City employees.
Option to receive cash for excess accrued leave beyond use or lose amount.
City-paid availability to licensed professional counselors for non-work related personal issues with 100% confidentiality.
Post tax deduction forwarded to the State of Florida on the employees behalf.
Do you have a High School Diploma / GED?
Do you have at least two (2) years experience in an office environment?
Please describe, in detail, your experience working in an office environment and include your job title, the employer's name(s) and date(s) of employment in your answer.
If none, please enter "n / a" below.
Please describe, in detail, any experience working with Records Management software and include the name of the software and the functions you are familiar with below.
If none, please enter n / a below.
Please select the software applications you have worked with below :
Do you have any experience with Public Records Law?
Required Question
Salary : $36,130 - $56,555
