What are the responsibilities and job description for the 911 Operator / Police Department / Communications position at City of Cape Coral?
GENERAL STATEMENT OF JOBAbout UsThe City of Cape Coral is the seventh largest city in Florida, has over 1,500 full-time employees, provides various career path opportunities, and offers a robust training and development program for improving current talents, developing new skills, and building effective business relationships.
Perks and Benefits
Free city-paid employee health coverage, additional for spouse or familyCity Employee Health & Wellness Center for healthcare services5 weeks Paid Time Off (sick & vacation)11 paid holidaysPension planCity-paid life and long-term disability insuranceOptional Vision and Dental PlansTuition reimbursementGym membership reimbursementAnd much more!Qualifications
Education and Experience
High school diploma / GED.One (1) year of experience in computer use.
Licenses or Certifications
Cape Coral Police Department 911 Public Safety Telecommunicator training program certificate within six (6) months of hire or promotion.Florida Public Safety Telecommunicator certificate within six (6) months of hire or promotion.FCIC / NCIC certificate within six (6) months of hire or promotion.
Key Responsibilities
Monitors and responds in an appropriate manner to 9-1-1 emergency and non-emergency telephone lines and TDD devices for incoming requests for service of the City's law enforcement, fire / rescue and emergency medical agencies.Responds quickly and correctly to calls, assumes control of the conversation in order to obtain accurate information from callers and correctly transfers the information into a computer while talking and assessing the priority of the request for service.Answers all incoming calls to the City's 911 center; disseminates information and performs routine clerical tasks.Perform other related duties as required.
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911 Operator Job Description
An Equal Opportunity Employer and Drugfree Workplace
