Customer Service Representative

DEPARTMENT: Customer Service, City of Cartersville

JOB SUMMARY: Provide information and assistance to utility customers regarding utility accounts and accurately collecting/receiving/accounting of payments for all City Departments.

STARTING PAY: $20.34 per Hour

MAJOR DUTIES:

• Provide scheduling flexibility for the Customer Service Division by performing Customer Service and Cashier duties/responsibilities as scheduled/needed.
• Establish new customer accounts, including deposit/fee collection, explaining utility policies/procedures, payment procedures, etc.
• Maintain customer accounts from establishment of new account until account closed; insuring first and final bill notices sent.
• Resolve customer billing problems: correcting account files, executing payment plans for delinquent accounts
• Maintain contact with energy assistance agencies as needed to assist customers.
• Collect utility bill payments from customers at cashier transaction counter and drive through window.
• Apply payments using PC software application to proper accounts; Balance cash/payment received, resolving any discrepancies.
• Prepare receipt totals for daily bank deposit.
• Balance petty cash drawer and maintain cash voucher record as necessary.
• Communicate with Utility Service Workers regarding payments received for delinquent accounts.
• Process new commercial accounts, including tap fees, charges, and deposits.
• Open/post/close deposit batches daily, ensuring batches balance.
• Process refund checks to customers as necessary.
• Verify customer and service addresses; Compose correspondence letters to customers as needed.
• Complete work orders in the system daily; Correct crossed meter errors.
• Assign route identifications to new meter locations; installs meters to new location; completes related paperwork.
• Processes outgoing mail.
• Perform other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:

• Knowledge of city and departmental policies and procedures pertaining to utility billing.
• Knowledge of water, sewage, gas, refuse and electrical rates and charges.
• Knowledge of computerized utility billing systems.
• Knowledge of basic bookkeeping practices.
• Skill in performing basic mathematical calculations.
• Skill in utilizing a personal computer and various accounting and word processing software programs.
• Skill in operating office equipment.
• Skill in oral, written, and interpersonal communication.

MINIMUM QUALIFICATIONS:

• High School Diploma (or equivalence) required.
• Associate’s degree in business, Accounting, or other business-related degree preferred.
• Minimum of 3 years’ experience in a Customer Service and/or Cashier/Cash Collections environment, preferably with Utilities.
• Demonstrated ability to use Utility accounting/billing software.
• Experience in resolving customer concerns/issues.
• Bilingual preferred.

Interested in applying?

Please submit a letter of interest and resume in PDF format only to Human Resources in person at 1. North Erwin St. Cartersville, GA 30120 or email documents to HR@CityofCartersville.org. Please call Human Resources at 770-387-5685 if you have any questions about how to apply.

The City of Cartersville is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.

Job Types: Full-time, Part-time

Pay: From $20.34 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $20