Account Clerk

Salary : $42,016.00 - $57,948.80 Annually

Location : 510 E. Florence Blvd. Casa Grande, AZ

Job Type : Full Time

Job Number : 25-008

Department : Finance

Opening Date : 01 / 24 / 2025

Closing Date : 2 / 3 / 2025 11 : 59 PM Arizona

Description

GENERAL PURPOSE : Under general supervision, performs a variety of clerical accounting functions; enters data, processes documents and transactions, and provides customer service.

This position has significant interaction with front counter and telephone customers regarding general inquiries as well as resolving complaints and discrepancies. This position will also apply basic accounting principles through journal entries in support of accounts receivable, cash receipts and collections.

Essential Duties and Responsibilities

PRIMARY DUTIES AND RESPONSIBILITIES :

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Interact with customers via email, telephone, and in-person; provides outstanding customer service by communicating in an courteous, effective and professional manner
• Applies working knowledge of City code and applicable statutes relating to utility services, business and animal licenses
• Processes payments via walk-in customers, drop box, and mail
• Reconciles and processes payment uploads, to include e-lockbox, lockbox, auto draft, automated clearing house and online credit card payments
• Receives and processes department deposits by counting and verifying amounts tendered, verifying that amounts reported on the coversheet reconcile to the attached sales or point of sales summaries
• Maintains control and security over assigned cash drawers; reconciles and balances amounts tendered, closes and posts cash and payment batches, counts down drawers, and prepares consolidated deposits, according to established policies and procedures
• Assists in the preparation and disbursement of Department change requests, as requested
• Processes adjustments and write-offs up to an authorized amount, and refers other requests to the appropriate party
• Accepts new applications for sewer, sanitation, water, and business licenses; reviews for accuracy and completeness; ensures supporting documentation is obtained and collect deposits and fees, as appropriate
• Receives address, account, service change, and payment arrangement requests, ensure information is complete and accurate, process or forward to the appropriate party
• Assists with collections of severely delinquent accounts, to include making contact with customers and drafting payment arrangements and skip tracing un-locatable customers, as requested
• Performs administrative tasks to include opening, sorting, and distributing Finance Department mail; maintaining and ordering office supplies; assisting with the management of file storage and production areas; maintaining work spaces, front desk and lobby areas to include maintaining postings, brochures and official notices
• Performs other duties as assigned or required.

Minimum Requirements

Education and Experience :

High School diploma or GED equivalent, and a minimum of one (1) year of clerical and computer experience. Experience in cashiering, Billing and Collections and Bilingual preferred.

Supplemental Information

Knowledge of :

Skill in :

Special Requirements : None.

Physical Demands / Work Environment : Standard office environment.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as needed.

The City does not hire at the top of the range. Candidate may start above the beginning of the range depending on qualifications.

This is a general summary of benefits afforded City of Casa Grande employees. The information contained herein is not exhaustive, is not a contract, and is subject to change at any time without notice. Specific current benefit information is available from the Human Resources department. Questions about this information should also be addressed to the Human Resources department. This information generally applies to regular full and part time employees.

HEALTH, DENTAL AND VISION INSURANCE : The first of the month following 30 days of employment, employees are eligible for insurance coverage. The cost of employee health, vision and dental insurance is paid by the City. Employees may cover eligible dependents with the City paying one-half of the expense and the employee paying one-half.

LIFE INSURANCE : The city covers the cost of employee life insurance coverage. Employees earning more than $20,000 per year have a life insurance benefit of 50% of their annual salary .The basic employee life insurance benefit for employees earning less than $20,000 per year is $10,000.

SUPPLEMENTAL INSURANCE : The City allows several types of supplemental insurance offered by companies to employees through payroll deduction. The City does not endorse these products, which include supplemental life, accident, short-term disability, cancer, intensive care, legal services and identity theft.

WORKER'S COMPENSATION INSURANCE : All City employees are covered for on-the-job injuries through worker's compensation insurance. Premiums for this coverage is paid by the City and are based on payroll.

COMMUTING INSURANCE : Employees are automatically covered when traveling to and from work in the event of catastrophic injuries resulting from an accident.

RETIREMENT PLANS : City employees are assisted in planning for retirement in several ways. All employees, except firefighters, contribute a mandated percentage of their gross wages to the Social Security System and a Medicare tax, which is also matched by the City. In addition, all regular City employees are enrolled in a retirement plan, Public Safety Retirement for police officers and firefighters, and the Arizona State Retirement System for all others. The employee and City contribution rates are as follows :

Plan Employee Contribution City Contribution

State Retirement 12.22% 12.22%

Public Safety (Police) Depends on membership date into Retirement System

Public Safety (Fire) Depends on membership date into Retirement System

457 DEFERRED COMPENSATION PLAN : The City also offers a voluntary 457 Deferred Compensation Plan through ICMA Retirement Corporation. The City does not match employee contributions.

SHEAKLEY FLEXIBLE BENEFITS : Qualified expenses, such as dependent insurance premiums, dependent care and health care expenses can be deducted directly from your paycheck and claimed for reimbursement when used. These deductions are taken before taxes, reducing your taxable income.

EMPLOYEE ASSISTANCE PROGRAM : The Employee Assistance Program (EAP) provides free, confidential counseling to employees and their immediate family members.

LONG-TERM DISABILITY PROGRAM : Employees enrolled in the Arizona State Retirement System pay premiums to be covered by the System's Long-Term Disability Program (LTD). Benefits are provided to qualified members who are unable to work due to a disability after six months.

HOLIDAYS : The City of Casa Grande observes ten holidays each year, including one floating holiday.

PAID TIME OFF : All regular, full-time and eligible part-time employees will accrue / earn Paid Time Off (PTO) beginning on the employee's first day of employment with the City. Employees are eligible to utilize accrued / earned PTO immediately. There is an annual graduated accrual schedule, capping at 12 years. Regular part-time employees who work less than full-time but more than 1040 hours per year shall accrue PTO at a rate of 3.077 hours per pay period worked.

FAMILY DEATH LEAVE : The City has a policy, which allows time away from work in the event of the death of a family member as defined by our Personnel Policy.

MILITARY LEAVE : The City grants military leave in accordance with the provisions of State law.

JURY LEAVE : Employees required to serve as a juror shall be entitled to leave according to the provisions of the Personnel Policy.

FAMILY AND MEDICAL LEAVE ACT (FMLA) : Eligible employees are granted up to 12 workweeks of unpaid leave during a 12-month period according to the law.

PAYROLL DIRECT DEPOSIT : Employees may have their paychecks deposited directly into checking or savings accounts at their bank through the direct payroll deposit plan offered by the City.

CREDIT UNIONS : City employees may participate in credit union membership through payroll deduction. Local credit unions have payroll deduction slots and employees may make savings or checking account deposits or have loan payments deducted through payroll deduction authorization.

SCHOOL INVOLVEMENT PROGRAM : Each month, employees may request and take two hours off with pay to volunteer their time in classrooms or at other qualified school programs. Employees do not need to have children in school to participate in this volunteer program. A School Involvement Program form must be filled out by the employee and signed by a teacher or administrator from the school in which the volunteer activity took place.

UNIFORMS / EQUIPMENT : Equipment and uniforms provided to employees varies by department.

What areas of accounting have you had account clerk experience in (i.e. accounts payable, accounts receivable, utility billing, etc.)

What financial accounting software's have you worked with?

Do you have experience with Tyler Munis ERP?

Required Question

Salary : $42,016 - $57,949