What are the responsibilities and job description for the Front Desk Attendant - Casper Ice Arena position at City of Casper, WY?
Salary : $12.54 - $16.93 Hourly
Location : Casper Recreation Center - Casper, WY
Job Type : Non-Full-Time Position
Job Number : 1034-20
Department : Parks, Recreation, and Public Facilities Department
Division : Ice Arena (980)
Opening Date : 12 / 31 / 2024
Closing Date : 3 / 9 / 2025 12 : 00 AM Mountain
Class Summary
Assigned to : Casper Ice Arena
Part-Time
Shift includes nights and weekends
Incumbents are responsible for providing courteous customer service associated with point-of-sale systems, class registrations, memberships, passes, basic clerical duties, and other related work as required.
REPORTING STRUCTURE : Incumbents are responsible for providing courteous customer service associated with point-of-sale systems, class registrations, memberships, passes, basic clerical duties, and other related work as required.
Typical Class Essential Duties
1. Attend the front desk of a Parks and Recreation facility and provide general information in person, online, or by telephone, about assigned recreational facility such as the services provided, processing registrations, issuing memberships, passes, taking associated fees and cashiering, food and retail sales, and similar customer service duties.
2. General oversight of participants to ensure participant safety and compliance with appropriate policies and general information about the facility and / or events.
3. Opens and close facilities as assigned and conduct walkthroughs for participant counts as needed.
4. Assists with basic receptionist and clerical work including recordkeeping.
5. Prepares and serves food such as popcorn, hotdogs, pretzels, and fountain sodas using standard formulas or following directions as assigned.
6. Stocks supplies such as food or retail sales inventory in a safe and efficient manner.
7. Maintains clean and orderly cashier station and performs routine cleaning tasks as assigned.
8. Represents the City of Casper by responding to the public, citizens, its employees, and others in a prompt, professional, and courteous manner while continuously maintaining a positive customer service demeanor.
9. Performs other duties of a similar nature or level.
Knowledge (position requirements at entry) :
Knowledge of :
- Receptionist and customer service principles.
- Cashiering and mathematical calculations.
- Record keeping.
Abilities (position requirements at entry) :
Ability to :
Skills (position requirements at entry) :
Skill in :
Training, Experience & Certifications
EDUCATION AND EXPERIENCE
LICENSING AND CERTIFICATION REQUIREMENTS
Supplemental Information & Physical Requirements
The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.
Women, minorities, and individuals with disabilities are encouraged to apply.
Employment with the City of Casper is contingent upon a successful background screen and pre-employment drug test.
As a condition of employment, the successful candidate must utilize direct deposit for payroll purposes.
Driving records are required for all new employees regardless of the position's driving requirements. If the employee has not held a Wyoming driver's license for the last three years, the employee must provide at their own initiation and expense a driving record from their previous state(s) of residence.
Physical and Environmental Conditions :
City of Casper employees in data creation and modification, security sensitive or safety and protective positions are subject to pre-employment drug testing. Some employees may be subject to random drug testing if their responsibilities include :
Positions in this class typically require : stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, seeing and repetitive motions.
Light Work : Exerting up to 20 pounds of force occasionally and / or up to 10 pounds of force frequently, and / or a negligible amount of force constantly to move objects. If the use of arm and / or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.
Incumbents in this position work indoors in a front desk / counter environment and are subject to the common noises associated with a front counter / customer service / office work including telephones, copiers, and printers. The position requires frequent sitting, typing, and customer contact, both by telephone and in person.
The City of Casper does not offer any benefits for employees who hold regular part-time positions who do not meet minimum hours worked. For more details, contact Human Resources at (307) 235-8421.
Which of the following best describes your level of education?
This position may have duties that are subject to age restrictions by the Department of Labor.What will your age be as of the date of your application?
Do you currently possess a First Aid and CPR certification?
How many years of experience do you have in customer service?
Please describe your experience and job duties that involved customer service.
Please describe your experience and job duties that involved handing cash.
Do you understand that this is a seasonal position that offers varied hours to include evenings / weekends (based on seasonal needs)?
If hired, how many hours are you available to work regularly for the Summer Season?
Required Question
Salary : $13 - $17
