Golf Ranger

Incumbents are responsible for maintaining order on the golf course, and enforcing and interpreting golf rules and regulations.

REPORTING STRUCTURE: 
Receives direction from the Head Golf Pro or higher level supervisory and management staff.


1.    Informs golfers of rules and regulations pertaining to the golf course; enforces the rules of the game.
    
2.    Inspects golf equipment and/or examines participants in order to ensure compliance with event and safety regulations.
    
3.    Provides timely updates and communications regarding pace of play, status of tee times, course conditions, and other pertinent information to the Golf Pro Shop.
    
4.    Maintains accurate tee times, customer records, and pace of play records using a computerized tee sheet program.
    
5.    Settles claims of infractions or complaints by participants; and if necessary, removes golfers form the course for violations of course rules, golf etiquette, or safety.
    
6.    Monitors golf course conditions to ensure they are conducive to satisfactory golf play and non-hazardous to players.
    
7.    Represents the City of Casper by responding to the public, citizens, its employees, and others in a prompt, professional, and courteous manner while continuously maintaining a positive customer service demeanor.
    
8.    Performs other duties of a similar nature or level.

Knowledge (position requirements at entry):
Knowledge of:
•    Customer service principles.
•    Golf play, rules, and golfing etiquette.
•    Record keeping.
•    Basic first aid.

Abilities (position requirements at entry):
Ability to:
•    Work a variety of shifts including weekends and holidays.
•    Enforce golf and course rules and regulations firmly, tactfully, and impartially.
•    Maintain coordinated and orderly scheduling of the flow of golfers onto and around the course.
•    Analyze situations and facts quickly and objectively to determine proper course of action to be taken.
•    Explain, demonstrate, and clarify information to others.
•    Communicate and handle stressful situations in a professional and tactful manner.
•    Routinely demonstrate the City of Casper core values.
•    Follow all City safety rules and procedures and reports all accidents/incidents immediately to supervisor.
•    Facilitate visitor and customer traffic to their appropriate destination.
•    Encourage safety protocols to all visitors and customers.
•    Respond to inquiries, complaints, and requests.
•    Maintain attention to detail in a work situation with frequent interruptions.
•    Handle multiple customers at the same time.
•    Learn general layout of facility to provide assistance to visitors and customers.
•    Organize and/or prioritize to be efficient and effective with multiple tasks.
•    Operate modern office equipment, software, and operating systems/applications. 
•    Maintain a neat and professional appearance. 
•    Communicate effectively.
•    Follow written and verbal instructions and direction.
•    Establish and maintain effective working relationships with those contacted in the course of work.

Skills (position requirements at entry):
Skill in:
•    Customer service.
•    Basic record keeping.
•    Conflict resolution.
•    Excellent communication and interpersonal skills.
•    Monitoring program participants.
•    Game time management.
•    Operation of modern office equipment, software, and operating systems/applications.
•    Operating in a courteous, knowledgeable and tactful manner with customers, staff and general  public.
•    Oral communication sufficient to exchange or convey information and to receive work direction.EDUCATION AND EXPERIENCE
•    High school diploma or equivalent (G.E.D.) preferred.
•    First Aid/CPR preferred.
•    Golf background and knowledge of golf etiquette is preferred.
•    Six months experience in a public setting providing customer service preferred.
•    Must be at least 18 years of age or older.

LICENSING AND CERTIFICATIONS
•    Possession of, or ability to obtain, a valid Wyoming Driver’s License is preferred.

The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.

Women, minorities, and individuals with disabilities are encouraged to apply.

Employment with the City of Casper is contingent upon a successful background screen and pre-employment drug test. 

As a condition of employment, the successful candidate must utilize direct deposit for payroll purposes.

Driving records are required for all new employees regardless of the position's driving requirements. If the employee has not held a Wyoming driver's license for the last three years, the employee must provide at their own initiation and expense a driving record from their previous state(s) of residence.

Physical and Environmental Conditions:  

City of Casper employees in data creation and modification, security sensitive or safety and protective positions are subject to pre-employment drug testing. Some employees may be subject to random drug testing if their responsibilities include:

•             Emergency response/rescue

•             Handling or working with hazardous materials, including chemicals as well as solid and liquid waste

•             Operating or maintaining water and wastewater systems

•             Writing or modifying code, maintaining or modifying City data systems including work on networks, servers, and communication systems

•             CDL operations and driving

•             Operating power-driven machinery or equipment

•             Creating or modifying health, financial, security and or risk documents or assessments

•             Working with or directing minors

 

Positions in this class typically require: stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, seeing and repetitive motions.

 

Light Work: Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

 

Incumbents in this position are subject to perform duties either indoors or outdoors, which may include extreme climate/weather conditions (unpredictable weather outdoors) and ongoing exposure to sun.  May be subject to frequent walking, stooping, kneeling, crouching, reaching, standing, pushing, pulling, lifting, grasping, twisting, talking, hearing, seeing and repetitive motions.

Salary : $14 - $19