What are the responsibilities and job description for the Ski Area Attendant position at City of Casper?
Join our Hogadon Basin Ski Area Team!
This position is for the Winter Season with flexible hours to include nights and weekends.
Incumbents are responsible for providing courteous customer service associated with point of sale systems and safely operating the ski lift at the ski area.
REPORTING STRUCTURE:
Receives direction from the Ski Area Superintendent or higher-level management staff.
1. Attends the front desk of the ski area and provides general information in person or by telephone, such as the services provided, issuing passes, taking associated fees and cashiering, and similar customer service duties.
2. Monitors use of ski lift including observing and assisting customers in the safe loading and unloading of the ski lift.
3. Maintains load and unload areas around all lift stations, including shoveling snow, removing debris, and setting-up cones or signs.
4. Provides general oversight of participants to ensure participant safety and compliance with appropriate policies and general information about the facility and/or events.
5. Maintains clean and orderly cashier station and performs routine cleaning tasks, as assigned, including light cleaning of lift chairs, equipment, and facility common areas.
6. Completes daily operational reports and inspections, as assigned, and assists with basic receptionist and clerical work.
7. Represents the City of Casper by responding to the public, citizens, its employees, and others in a prompt, professional, and courteous manner while continuously maintaining a positive customer service demeanor.
8. Performs other duties of a similar nature or level.
2. Monitors use of ski lift including observing and assisting customers in the safe loading and unloading of the ski lift.
3. Maintains load and unload areas around all lift stations, including shoveling snow, removing debris, and setting-up cones or signs.
4. Provides general oversight of participants to ensure participant safety and compliance with appropriate policies and general information about the facility and/or events.
5. Maintains clean and orderly cashier station and performs routine cleaning tasks, as assigned, including light cleaning of lift chairs, equipment, and facility common areas.
6. Completes daily operational reports and inspections, as assigned, and assists with basic receptionist and clerical work.
7. Represents the City of Casper by responding to the public, citizens, its employees, and others in a prompt, professional, and courteous manner while continuously maintaining a positive customer service demeanor.
8. Performs other duties of a similar nature or level.
Knowledge (position requirements at entry):
Knowledge of:
- Customer service principles.
- Cashiering and mathematical calculations.
- Record keeping.
- Standard safety practices and procedures.
- Basic principles of health and sanitation standards.
Ability to:
Work a variety of shifts including weekends, nights, and holidays as needed.
- Be flexible with changing assignments.
- Learn and follow compliant cash handling methods and procedures.
- Learn and follow proper cash register operation.
- Routinely demonstrate the City of Casper core values.
- Encourage safety protocols to all visitors and customers.
- Learn and practice safe ski lift loading and unloading practices.
- Keep accurate records of work performed.
- Respond to inquiries, complaints, and requests.
- Follow written and verbal instructions and direction.
- Safely operate and handle equipment and supplies.
- Care for applicable tools and equipment.
- Handle multiple customers at the same time.
- Learn general layout of facility to provide assistance to patrons.
- Clean-up work sites in a neat and orderly fashion.
- Learn to assess problems in the field and conduct measures to correct the problem.
- Operate modern office equipment, software, and operating systems/applications.
- Maintain a neat and professional appearance.
- Follow all City safety rules and procedures and immediately report all accidents/incidents or unsafe conditions to a supervisor.
- Establish and maintain effective working relationships with those contacted in the course of work.
Skill in:
Operating in a courteous, knowledgeable and tactful manner with staff and general public.
- Oral and written communication, sufficient to exchange or convey effective information and to receive work direction.
- Six months experience in a public setting providing customer service preferred.
- Must have reliable transportation.
- Must be at least 18 years of age.
LICENSING and CERTIFICATIONS
- Possession of a valid Wyoming Driver’s License preferred.
Salary : $13 - $18
