Part Time Library Services Technical Assistant Job at City of Cedar Hill, TX in

Salary : $15.00 HourlyLocation : 285 Uptown Blvd. Cedar Hill TX, TXJob Type : Part-TimeJob Number : 450-013-02-2025Department : LibraryOpening Date : 02 / 19 / 2025Closing Date : 3 / 2 / 2025 11 : 59 PM Central Why This Role is ValuableCedar Hill is a welcoming city with small town charm and upscale taste. We foster an active community and encourage involvement in everything we do. Many communities talk of having big city amenities with small town appeal, but in Cedar Hill it isn't just a boast, it's a way of life. The City of Cedar Hill's culture sets us apart from any other City in the world. We live by five very important values, which also contain many parts to make a whole. The five values we live by are High Standards, Teamwork, Premier Customer Service, Family Oriented and Fun. This is a place to grow and pursue your passions, Where Opportunities Grow Naturally. Ready to join us? We are now accepting applications to add a Library Services Technical Assistant to our team!The purpose of this position is to provide support and technology-focused premier customer service to library patrons as well as library staff. This is accomplished by : staying abreast of best practices regarding IT / Technical services in a library setting, providing support to IT / Tech needs within daily functions of the library, including troubleshooting and problem solving, as well as assessing and anticipating future technology needs. This position is also responsible for assisting in the overall inventory and management of devices available for check out by patrons ("check-out technology") as well as management of tech-related spaces. This position will work closely with the Library Technology team and be supervised by the Library Systems Supervisor. This position does not provide direction to other employees. How You Add Value Provides premier customer service to internal and external customers by responding to requests in a timely and professional manner. Assist library patrons by answering questions, providing technology demonstrations and providing technical assistance.Assist in organizing and maintaining their assigned area.Assist with audio visual, makerspace and recording studio programming.Helps to maintain inventory of take-home technology / contact customers regarding library technology.Assists with implementing departmental policies, programs, procedures, systems and objectives related to technology.Assists with overall library operations and facilities by assisting and collaborating with other staff to maintain a high functioning library.Assist in the setup and installation of library systems and programs.Quickly and accurately process multiple types of information and perform multiple tasks simultaneously.Provides input on stats, data and library technology trends.Regular attendance required, including evenings, weekends and special events as needed. What You Bring to the Role Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency. Some college level coursework preferred. Knowledge of hardware, software and peripheral equipment maintenance, repair, setup modification and troubleshooting methods, practices, and procedures. At least one year of technology-related customer service experience required. How to Join Our FamilyComplete online application at Cedar Hill City Website at The City of Cedar Hill can no longer accept actual / faxed applications. ONLY ONLINE APPLICATIONS WILL BE CONSIDERED. There are computers at the Cedar Hill Library for applicants that do not have access to a computer at home. If you are having trouble with the NEOGOV Applicant tracking site, please call the NEOGOV technical support number at 1-877-204-4442 and select option 1.In compliance with the Americans with Disabilities Act, the City of Cedar Hill will make every reasonable effort to accommodate your needs. For any special requests, please call Human Resources at 972-291-5100, ext 1050.The City of Cedar Hill is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of genetic information in compliance with GINA, race, sex, color, religion, national origin, veteran status, age, or disability in hiring, conditions, or termination of employment. Final applicants for employment with the City of Cedar Hill are subject to drug testing and background screening.CITY OF CEDAR HILL285 Uptown Blvd Bldg #100Cedar Hill, TX 75104855-524-5627 The City of Cedar Hill's culture sets us apart from any other City in the world. We live by five very important values, which also contain many parts to make a whole. The five values we live by are High Standards, Teamwork, Premier Customer Service, Family Oriented and Fun.Recognizing that employees are essential in the operation of our organization, the City of Cedar Hill exemplifies our family oriented values by offering a comprehensive benefits plan, supporting the present and future of our employees. Full time benefits include : Security for the Present : Health Plan Dental Plan Vision Plan Additional Supplemental Plans Medical and Dependent Day Care Reimbursement AccountSecurity for the Future : TMRS Retirement Plan (Employee contributes 7% pre-tax, City provides 2 to 1 matching, vesting after 5 years, with option of retirement, at any age, with 20 years of service) Deferred Compensation Plans through ICMA and NationwideAdditional Benefits : Education Reimbursement Assistance Alan E. Sims Cedar Hill Recreation Center Employee Membership (Family membership discounts available) Zula B. Wylie Public Library Card Employee Assistance Program LongevityLeave Benefits : Vacation Sick 12 Paid City Holidays01 How do you approach providing premier customer service in a technology support role? 02 How do you stay up to date on the latest trends and developments in library technology? 03 Describe a situation where you had to troubleshoot and resolve a hardware or software issue creatively? Required Question

Salary : $15