What are the responsibilities and job description for the Customer Service Representative position at City of Cedar Rapids, IA?
About our Community
About the Position
Assists in daily operations and programs for assigned areas.
The City of Cedar Rapids does not offer sponsorship for employment authorization.
Job Duties & Responsibilities
- Answers phone calls from customers and manages customer accounts; sets up new accounts and finalizes accounts as needed
- Performs professional and confidential administrative duties
- Maintains customer records and information systems data
- Utilizes information systems, rules, regulations, policies, and procedures to answer inquiries
- Prepares correspondence, reports, lists, and other documents
- Gathers, assembles, updates, distributes, and/or files a variety of information, forms, records, and data as requested
- Performs related work as required
- High school diploma or equivalency and
- One (1) to three (3) years’ experience in a customer facing role or
- An equivalent combination of education and/or experience
- Excellent written, verbal, and interpersonal communication skills
- Proficiency with Microsoft Office
- Ability to work collaboratively with a diverse population
Desired Qualifications
- Two years of post-secondary education in business administration, finance, or a related field
- Experience in a call center environment
- Experience in handling escalated customer issues
- Bilingual
Work Schedule
- Monday-Friday 7:30am-4:30pm
Equal Opportunity/Affirmative Action Statement
The City of Cedar Rapids is an equal opportunity/affirmative action employer. All job applicants will receive consideration for employment free from discrimination on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability and genetic information (including family medical history).
Applicants with Disabilities
We respect and value people with disabilities and are committed to providing a workplace culture of disability inclusion. People with disabilities are supported during the hiring process and are encouraged to apply for employment with the City of Cedar Rapids. In support of the Americans with Disabilities Act, reasonable accommodations will be provided to those in need of assistance with the application and interview process. To request an accommodation, contact the City's Human Resources department by phone at 319-286-5000 or by email at hr@cedar-rapids.org.
We offer benefits and beyond for our employees and their families!
Multiple health insurance plans administered by Wellmark Blue Cross and Blue Shield with low employee premiums, deductibles, and co-insurance (view our benefits summaries for more information: Choice Plan and Traditional Plan- )
- Expansive Wellness Program and low cost onsite exercise facilities
- Dental Insurance with Delta Dental of Iowa
- 100% city paid basic life insurance
- Other voluntary benefits offered including vision, long-term disability, and supplemental life insurance
- IPERS Retirement - Iowa Public Employees Retirement System, with contributions of 6.29% employee/ 9.44% City (IPERS)
- Deferred Compensation (IRS Section 457) retirement programs
- Generous paid time off AND 11 paid holidays per year
- Paid Parental Leave program with 4 weeks of paid time off
- Annual salary increases, AND an annual across-the-board increase (determined by available budget)
- Longevity Pay for years of service
- Educational assistance up to $3,000 per year
- A culture that is supportive and committed to professional development opportunities
- Public Service Loan Forgiveness – Employees may qualify for the PSLF program which forgives the remaining balance on your Direct Loans after you have made 120 qualifying monthly payments while working full-time for a qualifying employer.
Salary : $3,000
