What are the responsibilities and job description for the Joint Communications Center Manager position at City of Cedar Rapids, IA?
The City of Cedar Rapids is seeking an experienced and dynamic Joint Communications Center (JCC) Manager to lead and oversee the daily operations of our emergency communications center. This role is responsible for ensuring the efficient coordination of emergency response services, managing a team of dispatchers, implementing best practices, and maintaining compliance with all regulatory standards. The ideal candidate will have strong leadership skills, extensive experience in public safety communications, and the ability to foster a high-performance work environment.
About our Organization
About our Community
About the Position
Oversees the functional operations of the 911 call center, ensuring an efficient and responsive emergency communication system. Manages staff, budget, and operational procedures to serve the needs of the community.
The City of Cedar Rapids does not offer sponsorship for employment authorization.
Job Duties & Responsibilities
- Leads and evaluates the Cedar Rapids emergency medical, fire and police department dispatch protocols
- Oversees and audits all Joint Communication Agency training records
- Supervises the work of assigned personnel, including assigning and reviewing work, providing guidance, and conducting performance evaluations
- Develops and manages the center’s overall budget
- Ensures Cedar Rapids Police and Fire Departments comply with accreditation standards and best practices in emergency response.
- Liaison to the Cedar Rapids information technology; maintains all common name places in the dispatch system and other department(s) personnel and public agencies
- Oversees the City’s 800 MHz radio system and administers the countywide radio system
- Serves as a liaison and actively engages with local, state, and federal officials, community organizations, schools, businesses, and the public to foster trust and transparency in emergency response services.
- Represents the City on boards and commissions as assigned.
- Provides accurate and truthful testimony in legal proceedings when subpoenaed regarding 911 calls and departmental procedures.
- Performs related work as required
Required Education and Experience
- Bachelor's Degree in Public Safety Administration, Emergency Management and/or Communication Studies or a related field and five to seven years of experience in emergency assistance using the principles and methods of the Enhanced 9-1-1, Text to 9-1-1 and Next Generation 911 system OR
- An equivalent combination of education and/or experience (i.e. one year of relevant full-time experience may substitute for one year of education)
- Supervisory experience
- Strong written, verbal and interpersonal communication skills
- Proficiency with Microsoft Office
- Ability to work collaboratively with diverse populations
- Ability to obtain and maintain NCIC certification
Work Schedule
- Monday- Friday 8:00am to 5:00pm
Equal Opportunity/Affirmative Action Statement
The City of Cedar Rapids is an equal opportunity/affirmative action employer. All job applicants will receive consideration for employment free from discrimination on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability and genetic information (including family medical history).
Applicants with Disabilities
We respect and value people with disabilities and are committed to providing a workplace culture of disability inclusion. People with disabilities are supported during the hiring process and are encouraged to apply for employment with the City of Cedar Rapids. In support of the Americans with Disabilities Act, reasonable accommodations will be provided to those in need of assistance with the application and interview process. To request an accommodation, contact the City's Human Resources department by phone at 319-286-5000 or by email at hr@cedar-rapids.org.
We offer benefits and beyond for our employees and their families!
Multiple health insurance plans administered by Wellmark Blue Cross and Blue Shield with low employee premiums, deductibles, and co-insurance (view our benefits summaries for more information: Choice Plan and Traditional Plan- )
- Expansive Wellness Program and low cost onsite exercise facilities
- Dental Insurance with Delta Dental of Iowa
- 100% city paid basic life insurance
- Other voluntary benefits offered including vision, long-term disability, and supplemental life insurance
- IPERS Retirement - Iowa Public Employees Retirement System, with contributions of 6.29% employee/ 9.44% City (IPERS)
- Deferred Compensation (IRS Section 457) retirement programs
- Generous paid time off AND 11 paid holidays per year
- Paid Parental Leave program with 4 weeks of paid time off
- Annual salary increases, AND an annual across-the-board increase (determined by available budget)
- Longevity Pay for years of service
- Educational assistance up to $3,000 per year
- A culture that is supportive and committed to professional development opportunities
- Public Service Loan Forgiveness – Employees may qualify for the PSLF program which forgives the remaining balance on your Direct Loans after you have made 120 qualifying monthly payments while working full-time for a qualifying employer.
Salary : $3,000
