What are the responsibilities and job description for the Customer Service Representative position at City of Cedar Rapids?
Are you a service-focused and detailed-oriented administrative professional looking for a purposeful career? Do you thrive in a fast-paced, dynamic environment? Are you skilled in the areas of verbal communication, relationship building, multi-tasking? The City of Cedar Rapids is seeking to hire a Customer Service Representative to support the Water department.
About our Organization
At the City, we are committed to employing individuals who reflect our community’s diverse backgrounds and this position is crucial in the success and strategic direction of a growing and evolving community. We appreciate and leverage the vast experience individuals bring beyond the technical requirements of a job. If you are an individual with similar experience listed here please consider applying. Experience and skills combined with commitment to our core values is key to building a greater community now and for the next generation.
About our Community
Nestled in the heart of Iowa, Cedar Rapids is our vibrant and diverse community known for its rich history, culture, and natural beauty. Our city has a strong sense of community which can be seen at any of our numerous parks, recreational opportunities, and family-friendly events year round. You can also explore our thriving downtown district, filled with shops, restaurants, and entertainment options, or take a stroll along the Cedar River, which runs through the heart of the city. Cedar Rapids - Why you should live here!
About the Position
Assists in daily operations and programs for assigned areas.
The City of Cedar Rapids does not offer sponsorship for employment authorization. Job Duties & Responsibilities
- Answers phone calls from customers and manages customer accounts; sets up new accounts and finalizes accounts as needed
- Performs professional and confidential administrative duties
- Maintains customer records and information systems data
- Utilizes information systems, rules, regulations, policies, and procedures to answer inquiries
- Prepares correspondence, reports, lists, and other documents
- Gathers, assembles, updates, distributes, and/or files a variety of information, forms, records, and data as requested
- Performs related work as required
Required Education and Experience
- High school diploma or equivalency and
- One (1) to three (3) years’ experience in a customer facing role or
- An equivalent combination of education and/or experience
- Excellent written, verbal, and interpersonal communication skills
- Proficiency with Microsoft Office
- Ability to work collaboratively with a diverse population
Desired Qualifications
- Two years of post-secondary education in business administration, finance, or a related field
- Experience in a call center environment
- Experience in handling escalated customer issues
- Bilingual
- Monday-Friday 7:30am-4:30pm
Salary : $44,117 - $57,366
