IT Specialist

Description

Tentative Interview: February 28, 2025

Under direction of the Innovation and Technology Manager, assists, facilitates, and supports a variety of City-wide technological solutions, maintenance, installations, and system repairs; collaborates and confers with department staff to troubleshoot, diagnose, and implement solutions and strategies to enhance, replace, and modify City technical systems; prepares and maintains repair and maintenance records and documents; performs related work as required.

Examples of Duties

• Assists the City’s Innovation and Technology Division with variety of technical duties to monitor, maintain, and repair computer systems, software programs, and networked technology; installs, connects, and manages applications and systems.
• Supports planning, organizing, and presenting of complex information systems projects and deployments; records and documents progress and schedules.
• Aids in analyzing and evaluating existing technical systems for cost effectiveness and efficient operation; proposes and recommends modifications; assists in preparing feasibility studies.
• Plans, organizes, and sets-up processes and schedules to troubleshoot and resolve issues, as requested; collaborates and assists in developing quality technical documentation on processes, databases, and programs.
• Gathers data and information; performs research; collects costing information; recommends hardware and software modifications and procurement; sources vendor quotes and provides information for departmental budget preparation.
• Assists in training City users on database or software applications; facilitates in creating training curricula.
• Confers and coordinates to evaluate, plan, implement, and integrate new systems, applications, platforms, hardware, and software.
• Stays abreast of latest trends and innovation in technology field; studies the overall functions of assigned areas in specific departments to better analyze automation needs.
• Facilitates development and maintenance of City-wide standards, policies, and procedures; assists other workgroups as assigned; provides consultation and integration services.
  
  

Typical Qualifications

Knowledge of:

• Information Technology (IT) systems, including a wide variety of software, hardware, and devices related to area(s) of assignment
• Methods and techniques used in the installation, administration, and maintenance of IT systems related to area(s) of assignment
• Principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Organizational structure and business processes
• Research and report writing practices
• Occupational hazards and safety measures appropriate to work performed.
  
  

Ability To

• Operate various types of standard office equipment, including personal computer hardware, software, and testing devices.
• Operate a motor vehicle in a safe manner.
• Apply technical knowledge of automated systems, hardware, and software in the assistance and support of users.
• Analyze and define user problems and requirements of IT systems, including a wide variety of software, hardware, and devices related to area(s) of assignment.
• Prepare work records and reports.
• Communicate clearly and effectively, both orally and in writing.
• Interface with users on a non-technical level to troubleshoot and research solutions to computer problems and to distinguish between hardware and software errors.
• Establish and maintain courteous, cooperative, and effective working relationships with those encountered in the course of work.
• Use proper spelling, grammar and punctuation.
  
  

Minimum Qualifications: Education and Experience

• Education: Associates in computer science, or related field.
• Experience: Two years (2) years of experience in computer information systems.
  
  

Physical and Environmental Condition

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed in an office environment.
• Sitting for prolonged periods of time using a computer keyboard and screen.
• Standing, walking, twisting, reaching, bending, crouching, and kneeling.
• Mobility, vision, hearing, and dexterity levels appropriate to the duties to be performed.
• Grasping, pushing, pulling, dragging, and lifting boxes of accounting records and files weighing up to 30 pounds.
  
  

Required Licenses And Certificates

• Possess a valid California class “C” driver’s license.