What are the responsibilities and job description for the METCAD Systems Administrator position at City of Champaign?
Responsibilities of Position The Systems Administrator is part of a team of professionals responsible for ensuring the emergency response and data services provided by METCAD 9-1-1 are available to residents and first responders 24/7/365. This position is responsible for the records management system (Tyler Enterprise Law Enforcement Records), report writing software, and electronic citations (Tyler Enforcement Mobile) system. They are the point person on new software installation, upgrades, and interfaces; user access and permissions; training; testing; troubleshooting; creating system documentation; maintenance; and more. The person in this position works with multiple police user agencies and vendors on system functionality and resolution of software issues, so accuracy, attention to detail, and the ability to communicate effectively with people at all levels of technical knowledge and ability is a must. The position requires on-call status with 24 hour-a-day responsibilities and the ability to respond in a timely manner during emergencies.
Required Qualifications • Education equivalent to an associate degree in computer science, information systems, or a related field. Completed coursework without a diploma will be considered. • Relevant certifications in computer systems management, application support, or similar areas will be considered in lieu of an associate degree. • Progressively responsible database or software administration experience including maintenance or support. • Experience with software implementation, installation, and/or upgrades. • Ability to provide quality customer service and maintain working relationships. • Ability to troubleshoot complex issues and convey to audiences of all technical ability levels. • Ability to perform essential functions that require physical agility as noted in the job description, with or without accommodation. • Current valid driver’s license and good driving record.
Preferred Qualifications • Experience conducting training to end users. • Experience with public safety computer systems, applications, and interfaces. • Experience working with local/State/Federal public safety government agencies. • Experience maintaining multi-layer GIS maps using ESRI or similar mapping software. • Experience with SQL Server, Microsoft Excel DSS, Excel SSMS, IIS, and Microsoft Active Directory.
Drug screening, criminal history record check, and driving abstract will be required. The annual starting salary range is $73,554 - $83,734, DOQ, plus an excellent fringe benefits package. Applications must be submitted online no later than Sunday, March 23, 2025.
The City of Champaign is an Equal Opportunity Employer. Women, minorities and individuals with disabilities are encouraged to apply. The City of Champaign is committed to promoting a work environment and a community that values and supports diversity and inclusion. Contact the Human Resources Department at (217) 403-8770 Monday through Friday from 9 a.m. to 4 p.m. if you require an accommodation to complete this application or during any phase of the application, interview, or employment process.The following locations offer free Internet access and assistance: Champaign Public Library, the Illinois WorkNet Center and the City of Champaign City Building.
Our mission is to provide responsive, caring, cost-effective service in partnership with our community.
These values guide our work:
Personal Integrity We act in the best interests of the City We behave in an ethical and legal manner We are open and honest We follow through on commitments We are loyal to the City
Responsibility We anticipate issues, problems, and opportunities We take initiative We act to prevent and solve problems We take responsibility for the outcome of our actions and decisions We hold ourselves and others accountable
Respect We treat others in a fair, courteous, and equitable manner We actively listen and seek understanding We provide a direct response We embrace ethnic and cultural diversity in the community and our workplace We are positive and cooperative We are willing to apologize
Teamwork We know and respect our roles and responsibilities We ask who needs to be involved and we involve others appropriately We define and agree upon the goals We collaborate to achieve organizational goals We help others accomplish their goals We share authority, responsibility, and credit
Results We take pride in our work We complete assignments and projects on time and within budget We evaluate outcomes and seek feedback on our performance We learn from our mistakes We innovate
Salary : $73,554 - $83,734
