Telecommunicator I - Entry-Level

Applications are continuously being accepted for the position of Telecommunicator I - Entry-Level at METCAD 9-1-1 of Champaign County. Watch this video to see how you can make a difference today. This is a multi-discipline, multi-jurisdictional communications center. Candidates are required to complete the following steps to be considered for this position. NTN testing fees are currently being waived Scores will be pulled the first week of every month. For more information, click here. To apply, visit National Testing Network here (select “METCAD, Champaign County 911” under the Illinois jobs).

1. Register, schedule the E-Comm Test and complete the application via NTN. Incomplete applications will not be accepted.
2. E-Comm Test completion via NTN. Candidates must receive the following passing scores to be considered:
a. Call Taker section: 53 or above
b. Notes section: 64 or above
c. Dispatch section: 43 or above
3. Typing Test completion via NTN, typing at least 35 words per minute, with at least 90% accuracy. NOTE: Pass/fail determinations are made based on the Adjusted Words Per Minute score.
4. E-Comm National Computer Simulations test via NTN.
5. Attestation signed and submitted via NTN by uploading the signed document to your account (available at this link).

Candidates successfully passing the steps above, will then be invited to move through the remainder of the hiring process which may include:

1. Telephone interviews.
2. In-person interviews.
3. Job preview sit along with a current Telecommunicator.
4. Reference and background checks.
5. Contingent offer of employment.
6. Drug screening, hearing test, psychological evaluation, and a fingerprint-based criminal history check.
7. Confirmed offer of employment.

Job Description: Performs emergency and non-emergency telephone and two-way radio communication work for police, fire and ambulance services; does related work as required. Click here for full job description. Salary Information: $27.77/hour or $57,761/year. Annual step increases for the first 5 years. Job Requirements:

• Must be 18 years or older by date of hire.
• U.S. Citizen, or legally authorized to work in the United States (must meet I-9 requirements at time of hire).
• High School diploma, or equivalent by date of hire.
• Ability to work shifts, weekends, holidays, and overtime.
• Ability to solve problems and provide excellent customer service in stressful situations.
• Ability to acquire mandated certifications (i.e. Law Enforcement Agency Data Systems, Emergency Medical Dispatch, National Incident Management Systems) during the training phase.
• Experience with dispatching, customer service, and computer use are preferred.

Click here for additional information about this opportunity.

The City of Champaign is an Equal Opportunity Employer. Women, minorities and individuals with disabilities are encouraged to apply. The City of Champaign is committed to promoting a work environment and a community that values and supports diversity and inclusion. Contact the Human Resources Department at (217) 403-8770 Monday through Friday from 9 a.m. to 4 p.m. if you require an accommodation to complete this application or during any phase of the application, interview, or employment process.

The following locations offer free Internet access and assistance: Champaign Public Library, Champaign Public Library Douglass Branch, and the Illinois WorkNet Center.

Our mission is to provide responsive, caring, cost-effective service in partnership with our community.

These values guide our work:

Personal Integrity
We act in the best interests of the City
We behave in an ethical and legal manner
We are open and honest
We follow through on commitments
We are loyal to the City

Responsibility
We anticipate issues, problems, and opportunities
We take initiative
We act to prevent and solve problems
We take responsibility for the outcome of our actions and decisions
We hold ourselves and others accountable

Respect
We treat others in a fair, courteous, and equitable manner
We actively listen and seek understanding
We provide a direct response
We embrace ethnic and cultural diversity in the community and our workplace
We are positive and cooperative
We are willing to apologize

Teamwork
We know and respect our roles and responsibilities
We ask who needs to be involved and we involve others appropriately
We define and agree upon the goals
We collaborate to achieve organizational goals
We help others accomplish their goals
We share authority, responsibility, and credit

Results
We take pride in our work
We complete assignments and projects on time and within budget
We evaluate outcomes and seek feedback on our performance
We learn from our mistakes
We innovate

Salary : $57,761