Utility Services Representative

The City of Chandler Management Services Department is currently seeking qualified individuals interested in joining our team as a Utility Services Representative. The typical schedule for this position is Monday – Friday - 8:00 a.m. to 5:00 p.m.
 
Why work for Chandler?
• Diverse and inclusive environment
• Up to 8 hours paid time off annually to volunteer in the community
• Dress code is business casual, with jeans on Fridays
• 3 medical plans to choose from along with dental and vision coverage
• Accrue 130 hours paid vacation in your first year, eligible for use immediately following accrual
• Accrue 96 hours paid sick leave in your first year, eligible for use immediately following accrual
• 12 paid holidays per year, plus Winter Break at the end of the year
• Become part of the Arizona State Retirement System with a 100% city contribution match
• City contributions of 1% gross wages per pay period to deferred compensation  
• Robust Employee Wellness program with $350 incentive
• Professional development opportunities
• Tuition reimbursement up to $5,250 annually, $3,200 for part time employees
• Free Tumbleweed Recreation Center membership
• Flexible schedule/remote work options (when available)
 
Who we are
The Utility Services Division, also known as Customer Service, provides a single point of contact for customers for utilities, billing and collecting user charges for the operation of the water, wastewater, and sanitation systems. This Division provides the highest quality of customer service possible in a walk in or call center setting.
 
Who we are looking for
Our new team member will have a passion for customer service, teamwork, and collaboration. We are looking for someone to provide customer service and assistance to residents and public accounts for utility and solid waste services including performing a variety of clerical and technical tasks, processing documents, entering data and maintaining records.

To view the complete job description, please click here.

Minimum qualifications

• High School Diploma or GED; and
• 1 year of general clerical and customer service experience; or 
• Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.

Desired qualifications

• Preference will be given to applicants that have public sector customer service experience or utility services/billing experience.
• Preference will be given to applicants with experience in a call center environment answering a high volume of calls.
• Course work in math or other business applications.
• Experience with Microsoft office software and multi-line phone systems. 

The position available is regular full-time position and is subject to a 6 month probationary period. A register of qualified candidates will be active for 4 months should another position become available.
 
All applicants hired will be required to be fingerprinted with successful results as a condition of continued employment.
 
Applicants for employment and volunteer opportunities should be aware of the City of Chandler’s policies concerning the use of drugs and alcohol. These policies have not been altered by the passage of Proposition 207. The use of recreational marijuana is a violation of the city’s Drug Free Workplace Policy. Certain positions within the city are required to submit to a pre-employment drug test.  A positive result for drugs tested under the policy, including recreational marijuana, may be grounds for withdrawal of an offer of employment or volunteer opportunity.  The examination process may vary if determined necessary.  
 

Salary : $5,250