Customer Service Attendant I - Aquatics Program Aide

Salary : $16.50 Hourly

Location : Charlottesville, VA

Job Type : Temporary

Job Number : 240500004

Department : Parks and Recreation

Division : Aquatics

Opening Date : 06 / 05 / 2024

Closing Date : Continuous

Bargaining Unit : N / A

General Summary

Help support Parks and Recreation in their mission to enhance the quality of life for all through the stewardship of public land and parks and to provide quality recreational experiences. The City of Charlottesville is seeking candidates who are highly motivated and who strive for success by demonstrating Charlottesville's Core Values of Commitment, Integrity, Respect, Innovation, and Collaboration.

The hiring amount for this position is $16.50 an hour. This is a non-exempt, temporary (variable / limited-hour) position, and is not eligible for city benefits.

This position provides assistance in the operation of Aquatic Programs by performing responsible facility operations, maintenance, clerical and program support to ensure the highest level of customer service in accordance to facility and program policy and standard operating procedures. Specifically, the Aquatics Program Aide will assist aquatic instructors and coaches with Learn to Swim programs, and directing aquatic participants. Primarily and most frequently the work done here is under direct supervision, within one functional area, and of a routine nature. Reports to a P&R Operations Specialist or designated Program staff.Primarily and most frequently the work done here is under direct supervision, within one functional area, and of a routine nature. Reports to a Parks and Recreation Operations Specialist or designated Manager on Duty.

Note : This job opportunity is advertised with a closing date of "Continuous." If interested in being considered, an application should be submitted as soon as possible. Applications may no longer be considered once a reasonable number of applications has been received or once a candidate to fill the position is identified. Applications may be evaluated on a continuous basis and interviews may be conducted as soon as possible during the recruitment. This job announcement may close at any time after 7 calendar days.

Essential Responsibilities and Duties

• Communicates effectively, professionally, courteously and thoroughly with the highest regard to the customer;
• Performs customer service duties such as greeting guests and answering questions in person and over the phone;
• Explains Parks and Recreations programs, services and their benefits;
• Supervises and ensures safety of program areas, patrons and other staff as needed;
• May be assigned to lead or supervise a program, class, event, fitness area, or activity where appropriate;

Assists with maintaining order by enforcing rules and regulations,

Assists with the implementation of programs, classes, events, and activities which may include the following duties :

Sets up and breaks down rooms / areas or activities;

Performs related tasks as required.

Education, Experience and Skills

Minimum Qualifications :

Minimum of three (3) months of experience in an aquatic, recreation, or similar environment.

Must be available to work varied shifts including weeknights, weekends and holidays

Knowledge, Skills and Abilities : Thorough knowledge of professional behavior in a recreation environment; ability to maintain order among participants; ability to instruct participants; ability to provide superior customer service; ability to learn computer software programs and manage a cash drawer; ability to communicate effectively both orally and in writing; skill in interpreting policy and procedures.

Physical Conditions & Additional Information

Physical requirements of this position as outlined by the Department of Labor : MEDIUM : work involves exerting 20 to 50 pounds of force occasionally, or 10 to 25 pounds of force frequently, or an amount greater than negligible and up to 10 pounds constantly to move objects. Physical demand requirements are in excess of those for Light Work.

This position may be required to work weekends, nights, holidays, stand-by / on-call and / or emergency on-call.

Position may require driving a City-owned vehicle and is subject to the vehicle use policy and procedures. This is a safety sensitive position subject to drug and alcohol testing for pre-employment, reasonable suspicion, post-accident and random testing.

Dependent upon assignment, a majority of time spent in this position involves outside work which may involve extreme temperatures, extreme brightness, chemicals / hazardous waste and / or blood-borne pathogens. The noise level in the work environment is usually moderate.

The City of Charlottesville is an Equal Opportunity Employer and supports workforce diversity at all levels of the organization. The City prohibits discrimination on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by federal, state or local laws. The City is dedicated to this with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.

Requests for reasonable accommodation by individuals with disabilities may be requested by contacting Human Resources at (434) 970-3490 or

The City of Charlottesville conducts job related background checks, reference checks, and pre-employment drug tests, in accordance with federal, state, and local law, of applicants who reach the final stages of the employment selection process. The City's policy has not changed because of the decriminalization of marijuana in the Commonwealth of Virginia. Marijuana remains an illegal drug under federal law, and it continues to be a violation of the US Department of Transportation regulations and the City's policy prohibiting employees from testing positive for marijuana.

There are no benefits for this position, as it is a temporary, substitute, seasonal or intern position, or the work schedule is less than 20 hours per week.

Which of the following best describes your ability to meet the age requirement for the position?

Do you have a minimum of three (3) months of experience in an aquatics, recreation, or similar environment?

To be considered, qualifying education and experience, including City of Charlottesville employment, must be clearly documented in the education, work history, and additional information sections of the employment application. Resumes can be attached but should not be used as a substitute for the required information on the application. I understand that an attached resume may not be accepted in place of a completed employment application and that my qualifications should be stated on the employment application itself.

I certify that the information above is true and correct, and I certify that it can be verified with reference to the information in my basic application. I understand that my application may be rejected if the responses to supplemental questions do not match my basic application.

Required Question

Salary : $17