Customer Service Attendant II - Athletics

Salary : $18.50 Hourly

Location : Charlottesville, VA

Job Type : Temporary

Job Number : 241000017

Department : Parks and Recreation

Division : Athletics

Opening Date : 11 / 05 / 2024

Closing Date : Continuous

Bargaining Unit : N / A

General Summary

Help support Parks and Recreation in their mission to enhance the quality of life for all through the stewardship of public land and parks and to provide quality recreational experiences. The City of Charlottesville is seeking qualified candidates who are highly motivated and who strive for success by demonstrating Charlottesville's Core Values of Commitment, Integrity, Respect, Innovation, and Collaboration.

The hiring amount for this position is $18.50 an hour. This is a non-exempt, temporary (variable / limited-hour) position, and is not eligible for city benefits.

This position performs in a responsible facility and program management role to include, but not limited to, assisting in the supervision of activities, facilities, classes, and / or events in the department's Athletic Programs that are comprised of diverse recreational features and amenities for all ages; performs related duties as required. Primarily and most frequently this position serves as the lead on-site personnel or manager on duty within one functional area and / or facility and under general direction. May supervise temporary or volunteer staff. Reports to a Parks and Recreation Operations Specialist.

Note : This job opportunity is advertised with a closing date of "Continuous." If interested in being considered, an application should be submitted as soon as possible. Applications may no longer be considered once a reasonable number of applications has been received or once a candidate to fill the position is identified. Applications may be evaluated on a continuous basis and interviews may be conducted as soon as possible during the recruitment. This job announcement may close at any time after 7 calendar days.

Essential Responsibilities and Duties

• Communicates effectively, professionally, courteously and thoroughly with the highest regard to the customer.

Provides leadership to assigned facility or site as a manager on duty or the supervisor of a distinct program or activity.

Provides information to the public regarding recreation activities and benefits of participation.

Assists with the planning, organization, preparation, and implementation of recreation-related programming and / or facility operations.

Assists in the registration of participants in recreation programs.

Assists in providing the safe operation and security of recreation centers, fields, courts, parks and programming sites through daily inspections of the site and equipment, reporting needed repairs to management.

Assists in the scheduling of games, meets and events.

Supervises the conduct of participants during recreation programming and facility sites.

Maintains order by enforcing policy and rules and regulations and removes and suspends non-conforming participants.

Responsible for all policy and procedures associated with facility, park and program management to include cash handling operating policy and procedures; this may also include performing work as a cashier, operating register, and processing receipts in person, by phone or with online customer.

Trains part-time, volunteer or student assistants, instructors, game officials and others with regard to City and departmental policies and games and class standards and rules.

Responsible for the oversight of custodial functions throughout the assigned location, up to and including performing basic custodial tasks when needed.

Inventories, maintains and stores recreation equipment, materials and supplies, requisitions- required material, equipment and supplies.

Responds effectively to emergencies within the assigned facility or during assigned program.

Prepares and submits incident and accident reports to immediate supervisor for documentation.

Evaluates program and facility staff as assigned.

Depending upon assignment, may provide inclusion support to individuals with disabilities within a general recreation setting.

Performs related tasks as required.

Education, Experience and Skills

Minimum Qualifications :

Any combination of education and experience equivalent to a high school diploma.

Minimum of six (6) months of professional experience with facility management, adaptive recreation programs, athletics, or other recreational environments.

Must be able to work flexible schedule including early mornings, weeknights, weekends and holidays.

Depending upon position, may require three (3) months of supervisory experience.

Preferred :

Knowledge, Skills and Abilities : Thorough knowledge of professional behavior in a recreation environment; maintains order by enforcing Parks and Recreation rules and regulations; ability to instruct recreational activities; ability to establish effective working relationships with all staff, program participants and the general public; ability to prepare and maintain administrative and financial records; ability to effectively supervise and evaluate staff to achieve desired objectives; skilled in supervising small and large special events; skilled in interpreting policy and procedures; ability to communicate effectively both orally and in writing.

Physical Conditions & Additional Information

Physical requirements of this position as outlined by the Department of Labor : MEDIUM : work involves exerting 20 to 50 pounds of force occasionally, or 10 to 25 pounds of force frequently, or an amount greater than negligible and up to 10 pounds constantly to move objects. Physical demand requirements are in excess of those for Light Work.

This position may be required to work weekends, nights, holidays, stand-by / on-call and / or emergency on-call.

This is a safety sensitive position subject to drug and alcohol testing for pre-employment, reasonable suspicion, post-accident and random testing.

Position may require driving a City-owned vehicle and is subject to the vehicle use policy and procedures.

Dependent upon assignment, a majority of time spent in this position involves outside work which may involve extreme temperatures, extreme brightness, chemicals / hazardous waste and / or blood-borne pathogens. The noise level in the work environment is usually moderate.

The City of Charlottesville is an Equal Opportunity Employer and supports workforce diversity at all levels of the organization. The City prohibits discrimination on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by federal, state or local laws. The City is dedicated to this with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.

Requests for reasonable accommodation by individuals with disabilities may be requested by contacting Human Resources at (434) 970-3490 or

The City of Charlottesville conducts job related background checks, reference checks, and pre-employment drug tests, in accordance with federal, state, and local law, of applicants who reach the final stages of the employment selection process. The City's policy has not changed because of the decriminalization of marijuana in the Commonwealth of Virginia. Marijuana remains an illegal drug under federal law, and it continues to be a violation of the US Department of Transportation regulations and the City's policy prohibiting employees from testing positive for marijuana.

There are no benefits for this position, as it is a temporary, substitute, seasonal or intern position, or the work schedule is less than 20 hours per week.

Will you be at least 21 years or older by employment start date?

Do you have any combination of education and experience equivalent to a high school diploma?

Do you have a minimum of six (6) months of professional experience with facility management, adaptive recreation programs, athletics, or other recreational environments? (Must be verifiable in reference to the Work History section of your online application.)

This position interacts with many customers every day. Please describe your experience with customer service and how your experience would make you successful as a Customer Service Attendant. If no experience, write 'none.'

To be considered, qualifying education and experience, including City of Charlottesville employment, must be clearly documented in the education, work history, and additional information sections of the employment application. Resumes can be attached but should not be used as a substitute for the required information on the application. I understand that an attached resume may not be accepted in place of a completed employment application and that my qualifications should be stated on the employment application itself.

I certify that the information above is true and correct, and I certify that it can be verified with reference to the information in my basic application. I understand that my application may be rejected if the responses to supplemental questions do not match my basic application.

Required Question

Salary : $19