Customer Service Representative (CAT)

Salary : $39,769.60 - $47,881.60 Annually

Location : Charlottesville, VA

Job Type : Regular Full-Time

Job Number : 240600020-1

Department : Charlottesville Area Transit (CAT)

Division : Transit Operations

Opening Date : 01 / 17 / 2025

Closing Date : 1 / 31 / 2025 5 : 00 PM Eastern

Bargaining Unit : N / A

General Summary

Help support Charlottesville Area Transit in providing dependable, efficient, and safe transportation service. Charlottesville Area Transit is seeking candidates for the Customer Service Representative who are highly motivated and strive for success by demonstrating Charlottesville's Core Values of Commitment, Integrity, Respect, Innovation, and Collaboration.

The preferred hiring range for this position is between $19.12 - $23.02 Hourly ($39,769.60 - $47,881.60 Annually.) Starting offer is based on applicable education, experience, and internal equity. This is a full-time, non-exempt, position which provides excellent benefits including 13 paid holidays plus 1 floating holiday, paid vacation and sick leave, health insurance options with employer contribution, employer-paid life insurance, City's retirement options, gym membership reimbursement, tuition reimbursement, and continuing education / training opportunities.

• For a general summary of benefits offered by the City, please click the 'benefits' tab on this posting, or visit
• The City of Charlottesville manages its own retirement system and does not participate in VRS, however the City has a Portability Agreement with VRS and there are certain provisions that must be met. For questions pertaining to the Portability Agreement, please contact the City's Benefits Administrator at 434-970-3462.

The CAT Customer Service Representative will primarily be assigned to the Downtown Transit Station (DT S) and assigned shifts which could include days, nights and / or weekends. This position performs responsible skilled clerical work involving customer service and the preparation and / or maintenance of fiscal or related records; does related work as required. Primarily and most frequently the work done here is under general supervision, with related functional areas and more advanced applications. Work is performed under regular supervision.

To learn more about the department please visit :

Essential Responsibilities and Duties

Education, Experience and Skills

Minimum Qualifications :

Preferred Qualifications :

Skills : General knowledge of customer service methods, procedures and equipment; general knowledge of standard office procedures, practices and equipment; general knowledge departmental procedures, billing, collecting and adjustments, customer service basic principles; Ability to understand and follow oral and written directions; ability to establish and follow detailed work procedures; ability to perform mathematical computations with speed and accuracy; skill to use a variety of office machines; computer skills and data entry abilities; ability to get along well with citizens and customers. Verbal communication, active listening, relationship-building, and understanding of the resources available in the community.

Physical Conditions & Additional Information

Standard work environment.

The City of Charlottesville is an Equal Opportunity Employer and supports workforce diversity at all levels of the organization. The City prohibits discrimination on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by federal, state or local laws. The City is dedicated to this with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.

Requests for reasonable accommodation by individuals with disabilities may be requested by contacting Human Resources at (434) 970-3490 or

The City of Charlottesville conducts job related background checks, reference checks, and pre-employment drug tests, in accordance with federal, state, and local law, of applicants who reach the final stages of the employment selection process. The City's policy has not changed because of the decriminalization of marijuana in the Commonwealth of Virginia. Marijuana remains an illegal drug under federal law, and it continues to be a violation of the US Department of Transportation regulations and the City's policy prohibiting employees from testing positive for marijuana.

SUMMARY OF EMPLOYEE BENEFITS

Updated July 1, 2022

Benefits cited represent those for regular 40-hour employees and may differ for Management Level, Part-Time, and / or Library positions. Long-term temporary employees are eligible for all benefits except retirement. Interns, temporary, seasonal, substitute, and relief employees are not eligible for benefits.

3.09 hours accrued biweekly0 -

4.62 hours per biweekly pay period, approximately 120 hours a years, no limit on accumulation

14 paid holidays per calendar year (13 observed and 1 floating)

2. INSURANCE :

Choose from three options with different premiums and levels of coverage and coverage is effective on the first of the month following date of hire :

HMO : $0 premium for employee only coverage

Dependent coverage is available but the cost of the premium is not subsidized.)

No cost for employee only coverage. Dependent coverage is available but the cost of the premium is not subsidized.

Employee only coverage : $2.50 bi-weekly; Dependent coverage also available at differing rates.

Two times annual salary (paid by the City)

Cancer / accident / short term disability / intensive care insurance (paid by employee)

Protection from income loss due to long-term illness or injury (paid by the City)

3. RETIREMENT : The City of Charlottesville manages its own retirement system and does not participate in VRS, however the City has a Portability Agreement with VRS. There are certain provisions that must be met and the portability request must be executed within 18 months of vesting in the City's Plan.

Choose from two options :

A Defined Benefit Pension plan pays a monthly benefit in retirement using a defined formula based on the employee's earnings history, tenure of service, and age. Our plan has a 5 year vesting period and an employee contribution of 5% of salary.

Deferred Compensation (457) - employee contribution

4. OTHER BENEFITS :

Health Care Expenses

Gym Reimbursement Program

Reimbursement of up to $20 per month for reasonable bike commuting expenses

A variety of confidential, personal professional services for you and your family available 24 hours a day.

Up to $1,500 for undergraduate OR Up to $3,000 for graduate level tuition per fiscal year per employee.

Do you possess a High School Diploma or GED equivalency?

Please indicate your level of experience working in a customer service or office / administrative environment.

This position requires driving to perform essential job duties and requires a valid driver's license. The candidate selected for this position must meet the driver eligibility requirements of the City and must provide a certified copy of their DMV driving record.Do you possess a valid driver's license and are you willing to provide a certified copy of your DMV driving record, if selected as a finalist, for the City to confirm your driving eligibility?

Please list any supplemental courses or education relevant to the position you are applying for. If none, please write 'None

To be considered, qualifying education and experience, including City of Charlottesville employment, must be clearly documented in the education, work history, and additional information sections of the employment application. Resumes can be attached but should not be used as a substitute for the required information on the application. I understand that an attached resume may not be accepted in place of a completed employment application and that my qualifications should be stated on the employment application itself.

I certify that the information above is true and correct, and I certify that it can be verified with reference to the information in my basic application. I understand that my application may be rejected if the responses to supplemental questions do not match my basic application.

Required Question

Salary : $39,770 - $47,882