What are the responsibilities and job description for the Customer Service Clerk III position at City of Chesapeake?
Position Information
Working Title of Vacant Position
Customer Service Clerk III
Job Type
Part Time
Posting Type
Public
Number of Vacancies
1
Department
CITY TREASURER
Division
TREASURER
Requisition Number
2025172
Number of hours worked per week
15 - 20
Work Schedule
M, W, F
9 AM – 2 PM
Work Site Location
Chesapeake, VA
Position Driving Requirement
N - Never
Pay Grade
GE04
Pay Basis
Weekly
Advertised Salary
Starts at $18.1841 depending on experience
Job Description
The purpose of the position is to provide general customer service assistance and direction to coworkers and general public in assigned area. The position is responsible for researching account information, processing collection of payments, answering inquires, preparing related information, and maintaining documentation. The position works within a general outline of work to be performed; develops work methods and sequences under general supervision.
Typical Tasks
Researches and evaluates problems in order to determine account resolutions.
Responds to inquiries in person or by phone in assigned area.
Processes related information such as work orders, bills, or payments.
Handles different documentation such as incoming mail or correspondence.
Prepares and maintains various reports and records.
Enters, updates, and/or edits data into computer system.
Accesses available sources of information to answer inquiries.
Performs related tasks as necessary such as assisting with the supervision of subordinate staff and balancing account information or cash drawers.
Performs other related duties as assigned
Required Qualifications
VOCATIONAL/EDUCATIONAL REQUIREMENT: Requires high school diploma or GED and any combination of education and experience equivalent to satisfactory completion of one year of college education in bookkeeping or a closely related field. EXPERIENCE REQUIREMENT: In addition to satisfying the vocational/education standards, this class requires a minimum of one year of related, full-time equivalent experience. SPECIAL CERTIFICATIONS AND LICENSES: None. SPECIAL REQUIREMENTS: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.
Preferred Qualifications
Posting Detail Information
Job Open Date
03/24/2025
Job Close Date
04/01/2025
Open Continuous
No
Special Instructions to Applicants
ADA Checklist
Overall Physical Strength Demands
Overall Physical Strength Demands
S=Sedentary - Exerting up to 10 lbs. occasionally or small weights frequently; sitting most of the time.
Physical Demands
C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.
Standing
Rarely- Less than 1 hour per week.
Sitting
Continuously- 2/3 or more of the time.
Walking
Rarely- Less than 1 hour per week.
Lifting
Rarely- Less than 1 hour per week.
Lifting Amount
Exerting up to 10 lbs
Carrying
Rarely- Less than 1 hour per week.
Carrying Weight
Exerting up to 10 lbs
Pushing/Pulling
N = Never
Pushing/Pulling Weight
N/A
Reaching
Occasionally- Up to 1/3 of the time.
Handling
No Response
Fine Dexterity
Continuously- 2/3 or more of the time.
Kneeling
No Response
Crouching
No Response
Crawling
Never- Never occurs.
Bending
No Response
Twisting
No Response
Climbing
Never- Never occurs.
Balancing
Never- Never occurs.
Vision
No Response
Hearing
Continuously- 2/3 or more of the time.
Talking
Continuously- 2/3 or more of the time.
Foot Controls
No Response
Machines, Tools, Equipment and Work Aids Used
Protective Equipment Required
Health and Safety
D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never
Mechanical Hazards
N = Never
Chemical Hazards
N = Never
Electrical Hazards
N = Never
Fire Hazards
N = Never
Explosives
N = Never
Communicable Diseases
N = Never
Physical Danger or Abuse
N = Never
Other
N = Never
If Other, Description
Environmental Factors
D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never
Dirt and Dust
N = Never
Extreme Temperatures
N = Never
Noise and Vibration
N = Never
Fumes and Odors
N = Never
Wetness/Humidity
N = Never
Darkness or Poor Lighting
N = Never
Primary Work Location
Office Environment
Non-Physical Demands
C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.
Time Pressures
Frequently- From 1/3 to 2/3 of the time.
Emergency Situations
Rarely- Less than 1 hour per week.
Frequent Change of Tasks
Occasionally- Up to 1/3 of the time.
Irregular Work Schedule/Overtime
Occasionally- Up to 1/3 of the time.
Performing Multiple Tasks Simultaneously
Occasionally- Up to 1/3 of the time.
Working Closely with Others as Part of a Team
Continuously- 2/3 or more of the time.
Tedious or Exacting Work
Continuously- 2/3 or more of the time.
Noisy/Distracting Environment
Frequently- From 1/3 to 2/3 of the time.
Other
If Other, Description
Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s)
No.
Professional References
Professional References
Please provide contact information for professional references.
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