Billing Manager, Full-time

Join Our Team as a Billing Manager!

As Billing Manager, you will plan, coordinate and oversee utility billing, business licensing, and accounts receivable collections while dealing with complex customer needs. You will monitor and analyze revenue and expenditures, perform utility rate modeling, and recommend rates to management.

This dynamic management role is a detail-oriented professional responsible for division policies, short- and long-term planning analysis, coordination of essential programs across City divisions and external agencies, and supervision of a dedicated team. Your contributions will help shape major initiatives and improve City productivity.

Come join the Finance Department team and enhance our community’s services. Are you ready to make a difference?

Examples of Typical Job Functions:

• Manage daily operations of the Utility Billing Division to ensure efficient and accurate utility billing.
• Monitor and analyze utility billings, revenues, expenditures, and utility rate modeling.
• Manage payment and billing of utility accounts; reconcile billing and account errors.
• Ensure timely account reconciliations, including accounts receivable, cash, and delinquent accounts.
• Coordinate water meter maintenance and troubleshoot software errors.
• Develop and implement division goals, policies, and procedures; recommend service and staffing levels.
• Train, motivate, and evaluate staff, including discipline and termination procedures.
• Standardize and monitor procedures to improve program efficiency and service delivery; identify and recommend improvements.
• Develop, administer, and oversee the division budget and funding within compliance.
• Research grants and funding opportunities for residents and businesses.
• Review business license applications; administer tax and permit fee collections.
• Develop and evaluate requests for proposals and negotiate and administer contracts.
• Conduct studies, audits, and investigations; provide financial data and analyses.

• Education: Bachelor’s degree in accounting, business administration, public administration, or a related field.
• Experience: Five (5) years of experience in utility billing or business licensing, including three (3) years of supervisory or lead experience.

Knowledge of:

• Administrative principles, goal setting, program development, and project management.
• Budget development and administration; financial record keeping.
• Employee supervision, including training and evaluation.
• Leadership and effective team interaction.
• Federal, state, and local laws, regulatory codes, ordinances, and procedures.
• Contract administration and management.
• Municipal billing, business licensing, and collections methods.
• Customer service and public relations, including billing and collection procedures.
• Water use efficiency laws and regulations.
• Representing the City with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.
• Preparing technical and administrative reports and general business correspondence.
• English language structure, spelling, composition, and grammar.

Ability to:

• Manage staff and operations of the Billing Division.
• Develop and implement goals, objectives, policies, and work standards.
• Prepare and administer budgets; allocate resources cost-effectively.
• Analyze and implement solutions for water quality, conservation, and recapture issues.
• Understand, interpret, and apply laws, codes, regulations, policies, and procedures.
• Ensure compliance with federal, state, and local policies, laws, and regulations.
• Develop improvements in operations, procedures, policies, and methods.
• Prepare reports and correspondence.
• Conduct research projects and make sound recommendations.
• Represent the division and the City in various meetings.
• Maintain record-keeping systems.
• Organize work, set priorities, meet deadlines, and follow up on assignments.

Physical Demands and Working Conditions:

• Work in a standard office setting and use office equipment, including computers.
• Ability to operate a motor vehicle and visit City sites.
• Vision to read printed materials and a computer screen.
• Hearing and speech to communicate in person and by phone.
• Primarily sedentary work with some standing and walking.
• Finger dexterity for data entry and using office equipment.
• Occasionally bend, stoop, kneel, and reach; lift, push, and pull objects up to 10 pounds.
• Office environment with moderate noise and controlled temperature.
• Interact with upset staff and the public while enforcing policies.

Salary : $7,818 - $10,339