Police Communications Systems Manager

Salary : $9,742.59 - $11,842.18 Monthly

Location : Chula Vista, CA

Job Type : Permanent, Full-Time

Job Number : 25518501

Department : Police - Administration Srvcs

Division : Police Support Services

Opening Date : 01 / 29 / 2025

Closing Date : 3 / 5 / 2025 5 : 00 PM Pacific

Description and Essential Functions

The Police Communications Systems Manager will be expected to plan, organize, direct, and manage the staff, operations and activities of the Police Communications Center; assist with planning, identification, and implementation of dispatch related technology, coordinate activities with other divisions or departments; and provide highly responsible support to an assigned Police Captain.

Essential Functions

Functions may include, but are not limited to, the following : plan, organize, direct and manage the operations and activities of the Police Communications Center; plan, develop and oversee the work of staff involved in receiving, evaluating and transmitting of emergency and routine voice radio messages via telephone, teletype and automatic alarm; recommend and implement the Communications Center's goals and objectives; establish performance standards and methods; develop and implement policies and procedures; manage employees through subordinate supervisors; review and evaluate employees work performance; participate in the selection of staff; coordinate staff training; conduct performance evaluations; recommend discipline; implement discipline procedures as directed; evaluate operations and activities of the Police Communications Center; implement improvements and modifications; prepare various reports on operations and activities; participate in budget preparation and administration; prepare cost estimates for budget recommendations; monitor and control expenditures; oversee, maintain and update a variety of dispatch records as required; maintain current radio license for the department and ensure license is in compliance with Federal Communications Commission (FCC) regulations; ensure all dispatchers meet training requirements including POST and other requirements set forth by the State of California; oversee, monitor and maintain a variety of dispatch equipment including computer-aided dispatch (CAD) system, automated telephone system, and radio system; work with other City staff and outside agencies to ensure systems are working properly; recommend the purchase of supplies and equipment for the Police Communications Center; coordinate repairs to equipment with outside agencies; requisition supplies and materials as necessary; administer and supervise programs for the maintenance and repair of the Department's communications and dispatch systems and the Police Department's Information Technology systems; maintain liaison between divisions, other City departments, vendors, and contractors; answer questions and provide information to the public; investigate complaints and recommend corrective action as necessary to resolve complaints; represent the Communications Center and the Police Department to outside agencies and organizations; participate in professional groups and committees; stay abreast of new trends and innovations; develop and maintain an effective working relationship with agencies in the County providing similar services; prepare a variety of analytical and statistical reports and correspondence on operations and activities; build and maintain positive working relationships with co-workers, other employees and the public using principles of good customer service; perform related duties as assigned.

Minimum Qualifications

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be :

Five (5) years of increasingly responsible experience in a public safety communications center, including two years of supervisory responsibility AND training equivalent to a Bachelor's degree from an accredited college or university with major course work business administration, public administration, or related field.

Required License or Certificate : Possession of a Basic Peace Officer Standards and Training (P.O.S.T.) Public Safety Dispatcher Certificate.

Knowledge, Skills and Abilities / Physical Demands and Working Conditions

Knowledge of : operations, services and activities of a dispatch center; computer-Aided Dispatch (CAD) procedures and standard practices regarding law enforcement radio transmissions; statutory and decisional law relating to confidentiality of records and legal requirements for training and civil liability; pertinent Federal, State and local laws, codes and regulations; communications equipment including radio systems, 911 systems and computer-aided dispatch (CAD) systems and other law enforcement information technology; principles and practices of leadership, motivation, team building and conflict resolution; budgeting procedures and techniques; English usage, spelling, grammar, and punctuation.

Ability to : effectively manage the work of the Police Communications Center; on a continuous basis, analyze budget and technical reports; interpret and evaluate staff reports; know laws, regulations and codes; observe performance and evaluate staff; problem solve department related issues; remember various rules and procedures; and explain and interpret policy; analyze problems, identify alternative solutions and project consequences of proposed actions and implement recommendations in support of goals; operate radio systems, 911 systems, and computer-aided dispatch (CAD) system; gain cooperation through discussion and persuasion; interpret and apply City and department policies, procedures, rules and regulations; prepare and administer a budget; supervise, train and evaluate personnel; establish and maintain effective working relationships with those contacted in the course of work; work with various cultural and ethnic groups in a tactful and effective manner.

Physical Demands and Working Conditions : On a continuous basis, sit at desk for long periods of time; intermittently stand and walk. Intermittently twist and reach office equipment above and below shoulders; use telephone, write or use keyboard to communicate through written means; use a computer keyboard on a regular and continuing basis; lift up to 10 pounds. See in the normal vision range with or without correction to read typical business documents and computer screens; hear in the normal range with or without correction. Primary work is in performed indoors in a carpeted and air-conditioned office environment with fluorescent lighting and moderate noise level; there is some exposure to the external environment when going to outlying offices and meetings. Work is frequently disrupted by the need to respond to in-person and telephone inquiries.

Additional Information

Recruitment No. 25518501

To be considered, applicants must submit a City Application by 5 : 00 p.m. on the closing date listed. Candidates whose applications indicate education and experience most directly related to the position will be invited to participate in the selection process. All notices will be sent via e-mail. Unless otherwise noted, a passing score must be achieved at each step of the selection process in order to have your name placed on the eligibility list for hiring consideration. The examination materials for this recruitment are validated, copyrighted and / or inappropriate for review. The eligibility list established as a result of this recruitment will be for a duration of six (6) months, unless otherwise extended.

Successful candidates must undergo a thorough background investigation. Certain types of current and / or past conduct are automatic grounds for disqualification. Please view the to help you identify some of the common areas of the background investigation process that may cause delay or prevent you from competing in the selection process.

Middle Management / Professional Benefit Summary : Click

The supplemental questionnaire is used to further evaluate your experience and education to determine your eligibility for this position. Please answer each question accurately and thoroughly. To be considered for this position, the experience you indicate in your responses to the supplemental questions must also be described, in detail, on the Work History / Experience section of your Employment Application. Failure to complete the "Work History / Experience" section of the employment application will result in your application not being considered. Please do not refer your response to your resume. A resume will not be considered in determining your qualifications.

• I have read and acknowledge the instructions stated above.

EDUCATION : Which of the following best describes your highest level of education?

Please indicate your major field of study.

If you responded "other" in the prior question, please indicate your major field of study below.

REQUIRED CERTIFICATION : Possession of a Basic Peace Officer Standards and Training (P.O.S.T.) Public Safety Dispatcher Certificate is required for this position and must be submitted with your application. Do you have a P.O.S.T Public Safety Dispatcher Certificate and have you attached a copy of it to your application? Failure to attach a copy of your POST certificate will result in your disqualification.

PROFESSIONAL EXPERIENCE : Which of the following best describes your experience working in a public safety communications center? Please note, your selection will be verified against the work history on your application.

Please indicate the types of organizations where you gained your experience in a public safety communications center. (mark all that apply)

Please describe your experience working in a public safety communications center. Include in your response : (1) The organization in which you gained the experience;(2) Your job title;(3) Period of employment (from-to);(4) A description of duties that support this experience. Note : Responses that are incomplete, do not address all of the items requested in the question, providing a "See Resume" response, or responses in a narrative format will result in your application being rejected. If you do not have experience, please indicate "no experience" below.

SUPERVISORY EXPERIENCE : Which of the following best describes your supervisory experience? Please note, we must be able to verify your selection against the information provided in the Work History section of your application.

Please check all of the following supervisory duties you have a minimum of two years of actual hands-on supervisory experience performing. (Mark all that apply)

BACKGROUND INVESTIGATION : Successful candidates must undergo a thorough background investigation. There are certain types of conduct which are automatic grounds for disqualification. Please refer to the list of "Pre-Employment Disqualifying Criteria" linked in the job announcement to help you identify some of the common areas of the background investigation process that may cause delay or prevent you from competing in the selection process. Are you willing to undergo a thorough pre-employment character and background investigation?

APPLICANT'S ACKNOWLEDGMENT - NOTIFICATION VIA ELECTRONIC MAIL (E-MAIL) The City of Chula Vista's Human Resources Department uses electronic mail (e-mail) to notify applicants of important information relating to the status and processing of your application. We do so as part of our ongoing efforts to increase operational efficiency, promote the conservation of green resources, and minimize delays and costs. Therefore, as an applicant, you are hereby advised of the following : 1. Ensure that the email address and contact information you provide is current, secure, and readily accessible to you. Do not share email addresses. Spam or other filters should be adjusted to accept our emails. We will not be responsible in any way if you do not receive our emails, i.e., for the non-delivery of email or if you fail to check your email-box on a timely basis, etc.2. Read any notices we send carefully and in a timely manner. Follow further instructions, if any. We recommend that you print and keep a hard copy of our notices for your records.

Required Question

Salary : $9,743 - $11,842