What are the responsibilities and job description for the HEALTH CLINIC COORDINATOR position at City of Cincinnati?
General Statement of Duties
Manages, coordinates and monitors all aspects of a health clinic facility, including scheduling employees and services and developing and enforcing clinic policies and procedures; manages systems related to patient services; oversees resource management processes; and provides administrative and management assistance to assigned senior management staff.
Minimum Qualifications (KSAs)
(Illustrative only. Any one position may not require all of the listed KSAs nor do the listed examples include all the KSAs which may be required.)
Knowledge of
Operational characteristics, services and activities of a public health clinic program.
Principles of budget preparation and control; basic accounting.
Principles of supervision, training and performance evaluation; recruiting, interviewing and selection techniques; principles of personnel counseling.
City and departmental personnel policies and procedures.
Pertinent federal, state and local laws, codes and regulations.
Techniques of program planning and evaluation.
Revenue collection procedures.
Skill to
Prepare clear and concise reports.
Operate a personal computer, calculator, and other office equipment..
Operate assigned automobile in performance of job duties.
Ability to
Select, supervise, direct and coordinate assigned staff.
Select, supervise, train and evaluate staff.
Interpret and explain departmental and clinic-level policies and procedures.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work including City and other government officials, community groups and the general public.
Properly respond to complaints from the public, including some from belligerent persons.
Properly respond to emergency situations, such as bomb threats.
Work with supervisory personnel from technical disciplines.
Required Education And Experience
Each applicant must have successfully completed a bachelor's degree from an accredited college or university in a combination of the areas: public administration, budgeting, personnel, social work, business administration, health administration, or other related field. Three years of paid, full time administrative experience in a health care or social service program.
Other Requirements
Possession of, or ability to obtain, a valid Driver's License.
Military Education & Experience Evaluation
Military education and experience may be substituted for college level course work at the lower and upper division baccalaureate and graduate levels and apprenticeship training at the vocational certificate level on a case by case basis based on the American Council on Education (ACE) Military Guide recommendations.
Working and Physical Conditions
Environmental Conditions: Predominately an indoor health clinic environment; possible exposure to diseases brought in by clinic patients; potential for high stress in confrontational or emergency situations.
Physical Conditions: Duties require maintaining physical condition necessary for sitting, standing and walking for prolonged periods of time; moderate lifting and carrying; general manual dexterity required; must be able to operate assigned vehicle.
Examples of Work Performed
(Illustrative only. Any one position within this classification may not include all of the duties listed nor do the listed examples include all of the tasks which may be performed.)
Plan, prioritize, assign, supervise and review the work of staff responsible for health services at an assigned clinic facility; coordinate all clinic areas, including pharmacy, dental services, laboratory and health care.
Determine schedules and staffing levels for providing clinic services; identify resource needs; review needs with appropriate management staff; allocate resources accordingly.
Participate in the development of policies and procedures; monitor work activities to ensure compliance with established policies and procedures; make recommendations for changes and improvements to existing standards and procedures.
Recommend and assist in the implementation of goals and objectives; implement approved policies and procedures; develop a management team to discuss and resolve clinic management issues.
Develop and monitor the patient flow system, including registration, appointment scheduling and triage.
Participate in the selection of staff; provide or coordinate staff training; work with employees to correct deficiencies; implement City and departmental personnel policies and procedures.
Participate in the preparation and administration of the health center budget; submit budget recommendations; monitor expenditures, supply and equipment procurement and revenue collections.
Prepare analytical and statistical reports on operations and activities.
Respond to complaints from patients, including some patients who may become belligerent.
Oversee facility safety, security and maintenance; manage situations such as bomb threats.
Attend community meetings as assigned; attend committee meetings as assigned.
Coordinate activities of professional and clerical staff.
Assist those contacted in the course of duty in an effective, efficient and professional manner.
Perform related duties as assigned.
Probationary Period
Twelve months
Supervision Exercised
Exercises direct supervision over technical staff.
Manages, coordinates and monitors all aspects of a health clinic facility, including scheduling employees and services and developing and enforcing clinic policies and procedures; manages systems related to patient services; oversees resource management processes; and provides administrative and management assistance to assigned senior management staff.
Minimum Qualifications (KSAs)
(Illustrative only. Any one position may not require all of the listed KSAs nor do the listed examples include all the KSAs which may be required.)
Knowledge of
Operational characteristics, services and activities of a public health clinic program.
Principles of budget preparation and control; basic accounting.
Principles of supervision, training and performance evaluation; recruiting, interviewing and selection techniques; principles of personnel counseling.
City and departmental personnel policies and procedures.
Pertinent federal, state and local laws, codes and regulations.
Techniques of program planning and evaluation.
Revenue collection procedures.
Skill to
Prepare clear and concise reports.
Operate a personal computer, calculator, and other office equipment..
Operate assigned automobile in performance of job duties.
Ability to
Select, supervise, direct and coordinate assigned staff.
Select, supervise, train and evaluate staff.
Interpret and explain departmental and clinic-level policies and procedures.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work including City and other government officials, community groups and the general public.
Properly respond to complaints from the public, including some from belligerent persons.
Properly respond to emergency situations, such as bomb threats.
Work with supervisory personnel from technical disciplines.
Required Education And Experience
Each applicant must have successfully completed a bachelor's degree from an accredited college or university in a combination of the areas: public administration, budgeting, personnel, social work, business administration, health administration, or other related field. Three years of paid, full time administrative experience in a health care or social service program.
Other Requirements
Possession of, or ability to obtain, a valid Driver's License.
Military Education & Experience Evaluation
Military education and experience may be substituted for college level course work at the lower and upper division baccalaureate and graduate levels and apprenticeship training at the vocational certificate level on a case by case basis based on the American Council on Education (ACE) Military Guide recommendations.
Working and Physical Conditions
Environmental Conditions: Predominately an indoor health clinic environment; possible exposure to diseases brought in by clinic patients; potential for high stress in confrontational or emergency situations.
Physical Conditions: Duties require maintaining physical condition necessary for sitting, standing and walking for prolonged periods of time; moderate lifting and carrying; general manual dexterity required; must be able to operate assigned vehicle.
Examples of Work Performed
(Illustrative only. Any one position within this classification may not include all of the duties listed nor do the listed examples include all of the tasks which may be performed.)
Plan, prioritize, assign, supervise and review the work of staff responsible for health services at an assigned clinic facility; coordinate all clinic areas, including pharmacy, dental services, laboratory and health care.
Determine schedules and staffing levels for providing clinic services; identify resource needs; review needs with appropriate management staff; allocate resources accordingly.
Participate in the development of policies and procedures; monitor work activities to ensure compliance with established policies and procedures; make recommendations for changes and improvements to existing standards and procedures.
Recommend and assist in the implementation of goals and objectives; implement approved policies and procedures; develop a management team to discuss and resolve clinic management issues.
Develop and monitor the patient flow system, including registration, appointment scheduling and triage.
Participate in the selection of staff; provide or coordinate staff training; work with employees to correct deficiencies; implement City and departmental personnel policies and procedures.
Participate in the preparation and administration of the health center budget; submit budget recommendations; monitor expenditures, supply and equipment procurement and revenue collections.
Prepare analytical and statistical reports on operations and activities.
Respond to complaints from patients, including some patients who may become belligerent.
Oversee facility safety, security and maintenance; manage situations such as bomb threats.
Attend community meetings as assigned; attend committee meetings as assigned.
Coordinate activities of professional and clerical staff.
Assist those contacted in the course of duty in an effective, efficient and professional manner.
Perform related duties as assigned.
Probationary Period
Twelve months
Supervision Exercised
Exercises direct supervision over technical staff.
