Development Services Technician I/II

To provide information to the public on the department permit process, including planning, building and engineering; reviews permit applications and related documents ensuring completeness and compliance with relevant codes, regulations, and policies; calculate fees and processes applications; and perform a variety of clerical and technical duties in support of the services and activities of the Community Development Department.

Duties may include, but are not limited to, the following:

• Perform public counter work and provide information regarding building, planning, zoning, engineering, permit requirements, land use and other related processes to the public, builders, engineers, contractors, and architects; respond to public inquiries both on the telephone and in person regarding applications, permit issuance, plan review, and building inspections; perform general administrative duties in support of the Community Development Department.
• Perform minor plan checks on commercial, industrial, and residential projects for compliance with city zoning, building, and planning regulations and codes; provide basic zoning information; issues minor building permits.
• Track and coordinate the routing of various new plan check submittals and re-submittals and permit applications to City divisions and departments; update permit activity information in a specialized database or permit management tracking programs; calculate required fees.
• Act as liaison between permit applicants and referral divisions, departments, and outside agencies.
• Provide information to the public on general code enforcement requirements and assist in this functional area as needed.
• Perform complex and routine technical and clerical duties; research, compile and analyze data for special projects and various reports; maintain records and publications, including both residential and commercial plan libraries and perform general filing; prepare written reports and correspondence, including Confirmation of Zoning letters, and post public notices.
• Perform front desk receptionist duties as needed.
• Perform related duties as assigned.

Development Services Technician I

            Knowledge of:

• Principles and practices of customer service, including conflict resolution.
• Common computer application programs such as word-processors, spreadsheet, database programs, and presentation software.
• Principles and procedures of record keeping.
• Project tracking methodologies.

            Ability to:

• Learn building inspection and planning/engineering policies and procedures, construction, design, and land use regulations and ordinances.
• On a continuous basis, work indoors; sit at a desk for extended periods of time; work at a counter standing for long periods of time; bend, twist, turn and reach for files, plans, and related  documents; lift and carry, push or pull up to 25 pounds; ability to see well enough to read computer monitors and documents; ability to hear well enough to receive information in person and over the telephone; ability to speak well enough to be understood when transmitting information in person and over the telephone; hand and finger dexterity sufficient to grasp documents and operate computer keyboards.
• Receive, understand, and respond to public service requests; establish and maintain effective working relationships with those contacted in the course of work; handle multiple project assignments.
• Collect, analyze, and summarize data using computer application programs.
• Understand and translate City policies and practices into everyday working practices; make sound decisions with solid problem solving methods; understand and interpret complex policies, procedures and regulations.
• Use principles of effective office safety including use of equipment in a proper and safe manner, use of preventative personal ergonomic techniques, and maintenance of safe housekeeping in personal and common workspaces.
• Provide high quality, economical services to the Citrus Heights community, placing emphasis on responsive customer service.
• Demonstrate a civic entrepreneurial spirit by generating new, innovative ideas and development of better methods to accomplish tasks and complete projects.
• Foster an environment that embraces diversity, integrity, trust and respect.
• Be an integral team player, which involves flexibility, cooperation and communication.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Work with various cultural and ethnic groups in a tactful and effective manner.
• Preserve confidentiality of sensitive information routinely encountered in the course of work.
• Communicate clearly and concisely, both orally and in writing.

Experience and Training

Any combination of experience and training that would provide the required knowledge and abilities is qualifying.  A typical way to obtain the required knowledge and abilities would be:

Experience:

One year of responsible administrative and technical support that involves extensive public contact preferably related to community development.

Training:

Equivalent to the completion of the twelfth grade. Additional college coursework in public administration, planning, plan checking, and/or building inspections techniques, principles, and practices are desirable.

            License or Certificate:

May need to possess a valid California driver’s license and proof of automobile liability insurance as required by the position.

Development Services Technician II

In addition to the qualifications for the Development Services Technician I:

            Knowledge of:

• Planning, building, and engineering permit processes and procedures, specification requirements, construction practices, and cost estimating.
• Basic building construction and building inspection practices and concepts; basic building codes and regulations as they relate to the building permit.
• Zoning, planning practices/concepts, and general city code/regulations related to the planning function.           

            Ability to:

• Explain and interpret policies and regulations accurately and tactfully to the public.
• Review plans for completeness and calculate permit fees in accordance with established laws, ordinances, and policies.
• Understand complex construction plans and specifications.
• Respond to and assist in the resolution of difficult and sensitive development related inquiries and complaints.
• Perform independent research in carrying out technical administrative and technical duties.

Experience and Training

Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:

Experience:

Two years of experience similar to a Development Services Technician I with the City of Citrus Heights.

Training:

Equivalent to the completion of the twelfth grade. Additional college coursework in public administration, planning, plan checking, and/or building inspections techniques, principles, and practices are desirable.

License or Certificate:

May need to possess a valid California driver's license and proof of automobile liability insurance.

Possession of, or ability to obtain a Permit Technician Certificate (or equivalent) from the International Code Council (ICC) or other approved certifying organization.

Salary : $56,139 - $77,085