Billing Specialist I

ENTRY SALARY: $45,446.51

Essential Functions: -- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Essential duties and responsibilities may include, but are not limited to, the following:

• Reviews, analyzes, and evaluates unbilled accounts and determine appropriate action for timely resolution of billing exceptions.
• Handles payments, and other cashiering tasks; verifies monies and maintains accurate cash drawer.
• Explains, communicates, and distributes information regarding rates and fees; responds to customer and internal questions concerning accounts and billing questions.
• Maintains, monitors, and manages accurate records and service files for various accounts; calculates, adjusts, and updates billing error corrections for services both manually and with system assistance.
• Gathers, compiles, and organizes information to verify and correct billing statements; interacts, engages, and collaborates with other departments to ensure appropriate information and billing details,
• Explains, interprets, and communicates departmental and/or City policies and procedures and applicable rules and regulations to the public or other employees via personal contact, telephone conversation, or written response.
• Audits, reviews, and evaluates customer account records in response to customer requests; monitors daily/monthly activities/readings, advises of potential re reads, and maintains a daily/monthly log of activities/readings.
• Answers phone calls and provides information or referrals regarding departmental and/or City services and operations.
• Communicates with assigned departments and customers to collect payments on delinquent accounts or makes necessary arrangements for repayment by telephone, written correspondence and/or in person.
• Drafts, types, and edits bills and correspondence; maintains and updates information in various software programs to ensure appropriate billing, tracking, and service use.
• Maintains departmental records and files; ensures appropriate filing, storage, and organization.
• Performs other administrative and clerical duties as assigned.

Knowledge of –

• Modern office procedures, practices, and equipment
• Word processing, spreadsheet applications, and related automated office equipment
• Business English, arithmetic, and fundamentals of bookkeeping
• Customer service records, billing, payment processing, and account collections
• Account and billing management
• Office practices, procedures, and equipment
• Record keeping, report preparation, filing methods, and records
• General office policies and procedures; computers and general office equipment
• City Ordinance rules and regulations

• Interpreting City policies and procedures
• Analyzing billing exceptions and no-bill situations
• Handling multiple billing accounts to ensure accurate generation of bills
• Accounting for utility services, rates, adjustments, taxes, and fees
• Account collections, payment processing, and customer service
• Communicating and engaging with the public; deescalating customer service situations
• Establishing and maintaining strong office relationships
• Operating a computer and related software

Salary : $45,447 - $72,715