What are the responsibilities and job description for the Ice Rink Assistant Supervisor position at City of Cleveland Heights?
Summary: Individual serves as the ice arena supervisor by supporting and ensuring safe and effective daily operationsEssential Duties:
Supervisory Responsibilities:
- Exhibits a service orientation towards customers and maintains productive and positive working relationships
- Participates in the accomplishment of organizational and departmental goals and objectives
- Provides customer service support to internal and external customers
- Monitors incoming calls and daily in-person inquiries and provides assistance as well as problem resolution
- Assumes ice rink daily supervisory duties, including opening and closing procedures
- Accountable for all financial activity including cashiering and reconciliation/bank procedures
- Communicates and enforces ice rink rules and regulations
- Reports maintenance, inventory, and safety deficits
- Supports daily needs/requests of customers; including but not limited to assistance with practice/game/skating lessons/rental/event needs, payments, first aid, knowledge of area vendors (ex skate and equipment maintenance, area restaurants and stores, driving directions)
- Maintains regular attendance and punctuality
- Establishes and maintains effective working relationships with associate personnel, other City employees and the general public
- Performs other duties of a similar nature or level
Supervisory Responsibilities:
- Supervise, delegate and provide work direction to ice rink safety guards on assigned shifts (not limited to public skates, tournaments, high school and collegiate games, and special events)
Salary : $13 - $16
