Airport IT Systems Operations Manager

(Title changed from Executive Assistant) Under administrative direction, is responsible for planning, managing, developing work rules, training, coordinating, and administering all activities and personnel of such staff positions as administration, citizen participation, research, and finance, and manages such personnel as are assigned to specific functions in the performance of the necessary duties. Performs other job-related duties as required.A High School Diploma or GED is required. A Bachelor's Degree is required. Four years of full time paid management or administrative experience is required. (Substitution: Two years of experience may substitute for each year of college education lacking. A valid State of Ohio Driver's License is required.

Duties & Responsibilities:

• Strategic Oversight:
  • Strategically oversee the Microsoft Windows Environment, aligning it with the airport's operational objectives and technological advancements.
• Operational Excellence:
  • Ensure the continuous and highly reliable operation of Windows servers, workstations, and associated components critical to the airport's day-to-day functions.
• Security Assurance:
  • Implement robust security measures to safeguard the integrity and confidentiality of data within the Microsoft Windows Environment.
• Performance Optimization:
  • Proactively optimize the performance of Windows-based systems, employing best practices and leveraging the latest advancements in technology.

• Azure Security and Compliance:

• Monitoring and Optimization:
  • Develop and implement monitoring solutions for infrastructure resources to proactively identify and address performance issues.
  • Continuously optimize infrastructure for cost efficiency, performance, and scalability.
• Automation and Scripting:
  • Develop scripts and automation tools to streamline routine tasks and enhance operational efficiency.

• Troubleshooting and Support:

Preferred Qualifications:

• Bachelor’s degree in science, IT, Business Management, or a closely related field; OR combination of education and related work experience with a total of 4 years
• Must have a minimum of 5 years of experience.
• Must have in-depth knowledge of Windows Server operating systems. 
• Must be proficient in Active Director, DNS, DHCP, and Group Policy. Experience with virtualization technologies (e.g. Hyper-V, VMware) is also preferred.
• Must be familiar with containerization technologies, such as Docker and Kubernetes.
• Must have strong analytical and problem-solving skills, with the ability to troubleshoot complex issues and implement effective solutions.
• Must have demonstrated ability to work in a diverse and inclusive environment that fosters non-discrimination.
• Must be computer proficient with Microsoft Office Suite, especially MS Excel and MS PowerPoint.
• A valid State of Ohio Driver License is required.
• Must successfully complete a Transportation Security Administration (TSA) 10-year fingerprint-base Criminal History Records Check and employment background check and Security Threat Assessment.
• Must be able to pass a pre-employment physical and drug test.
• Must be able to lift and carry thirty-five (35) pounds.

Core Competencies:  

Managing Programs or Projects

Programs

• Technology Management: Keeps up to date on technological developments. Makes effective use of technology to achieve results. Ensures access to, and security of, technology systems.
• Financial Management: Understands the organization’s financial processes, as related to their role. Prepares, justifies, and administers the program budget; or assists with these duties. Oversees, or assists with, procurement and contracting to achieve desired results. Monitors expenditures and uses cost-benefit thinking to set priorities.
• Creativity / Innovation: Develops new insights into situations; questions conventional approaches; encourages new ideas and innovations; designs and implements new, efficient/effective programs/processes.
• Partnering: Develops networks and builds alliances; collaborates across boundaries to build strategic relationships and achieve common goals.

Projects

• Team Building: Inspires and fosters team commitment, spirit, pride, and trust. Facilitates cooperation and motivates team members to accomplish group goals.
• Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.
• Technical Credibility: Understands and appropriately applies principles, procedures, requirements, regulations, and policies related to specialized expertise relevant to their division.
• Accountability: Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Accepts responsibility for mistakes. Complies with established control systems and rules.
• Decisiveness: Makes well-informed, effective, and timely decisions, even when data is limited, or solutions produce unpleasant consequences; perceives the impact and implications of decisions.
• Influencing/ Negotiating: Persuades others; builds consensus through give and take; gains cooperation from others to obtain information and accomplish goals.

Manages Self

• Integrity/Honesty: Behaves in an honest, fair, and ethical manner. Shows consistency in words and actions. Model’s high standards of ethics.
• Interpersonal Skills: Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations.
• Continual Learning: Assesses and recognizes own strengths and weaknesses; pursues self-development.
• Resilience: Deals effectively with pressure; remains optimistic and persistent, even under adversity. Recovers quickly from setbacks.
• Oral Communication: Makes clear and convincing oral presentations. Listens effectively; clarifies information as needed.
• Written Communication: Writes in a clear, concise, organized, and convincing manner for the intended audience.
• Flexibility: Is open to change and new information; rapidly adapts to new information, changing conditions, or unexpected obstacles.
• Problem Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.

The City's guiding principles are as follows: Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change. All City employees are responsible for embracing and carrying out these principles in all that they do.

Salary : $105,000 - $145,000