Airport Training & Development Manager

Under administrative direction, is responsible for planning and adminstering a specific project or program for a City department. Serves as the administrative supervisor on projects or programs. Plans, assigns, supervises, and reviews activities of subordinate personnel. Monitors the project or program's operating budget and assists in the annual preparation of same. Designs, implements, and monitors procedures utilized in program evaluation. Develops and secures commitments from other City departments and agencies to provide services to program participants. Provides technical assistance or reviews program policies and procedures. Maintains current information and oversees the preparation of project status reports. Prepares financial and narrative reports and program applications. Communicates project/program status and information to municipal officials and/or public and private entities. May supervise employees assigned to the respective project. Performs other related duties as required.A High School Diploma or GED is required. A Bachelor's Degree from an accredited four year college or university in Business or Public Administration, Social Sciences, or closely related field preferred. Two (2) years of full-time, paid, progressively responsible experience in program administration is required. Must be able to lift and carry thirty (30) pounds. A valid State of Ohio Driver's License is required.

Responsibilities:

• Oversees team to administer an LMS, career development, job descriptions, performance management, succession planning, retention, Opportunity Center, training/regulatory training, professional development, and workforce development globally. 
• Works with the management team to establish a sound plan of management succession that corresponds to the strategy and objectives set by the executive management of the DPC.
• Sets actionable goals for performance and growth helping to implement organization-wide goal setting, performance management, and annual operating planning.
• Works in conjunction with the various stakeholders within DPC to assess, define and implement training needs.
• Assists in developing, delivering and coordinating employee job training, development, and miscellaneous programs, working with all levels of DPC team to provide relevant new programs and addresses training that supports regulatory requirements (CFR 14, Part 1542 and 139), along with enhancing productivity, safety and morale.
• Provides instructional design and learning solutions. Researches and writes curriculum and messaging content through various communication venues. 
• Instructs and facilitates training as needed and appropriate.
• Keeps informed of industry trends, topics and barriers impacting various segments of the workforce, all levels of management and executive levels. Works with internal customers to assess performance gaps and make recommendations on developing and designing training to address gaps and fill needs.
• Maintains and develops policies and procedures for the department & City of Cleveland.
• Assesses and develops competencies, technical skills, soft skills, industry and/or job specific training applications and program documents.
• Assesses and monitors knowledge capture, through various evaluations and follow-up activities that measure and reinforce skills learned. 
• Designs internal/external quality improvement tools such as content provider evaluations, participant evaluations, customer tools and surveys. Monitors and measures ongoing effectiveness of quality tools.  
• Assumes the role of Project Manager and is responsible for the upstart and sustainability of training and development programs. 
• Attends meetings, participates in committees, provides support to subject matter experts (SMEs) within the various divisions, and participates in other related assignments.
• Provides direct supervision and coordinates the activities of other talent development specialists and designated trainers.
• Manages subcontractors, (content providers and LMS) including sourcing, selecting and contracting with content provider.  Monitors the performance of the content providers through various evaluation tools, including, but not limited to, personal observation, relevant personnel and participant feedback. Works with content providers regarding resolution of contracting issues, quality and barriers to completing project work.
• Creates and maintains a training calendar. Assists with the scheduling of courses; assigns instructors to courses; provides coaching and instruction regarding presentation methods for courses.
• Participates in promoting the DPC division through research, writing, and postings to the Intranet and other qualified channels. When appropriate, seeks input from other qualified contributors and SMEs to augment content.
• Manages the training budget. Acts with fiscal responsibility in approving and scheduling external training opportunities and vendors and maintains a record of expenses related to training.
• Monitors branding and messaging standard guidelines including the professional quality of materials and approves the release of all sales and educational materials. Devises and manages the process for design and completion of these materials. Confirms all materials are consistent and supportive of the DPC brand image.
• Sets actionable goals for performance and growth helping to implement organization-wide goal setting, performance management, and annual operating planning.
• Is responsible for hiring, development and performance of the assigned staff.  Develops and monitors employee goals, counsels and coaches, instructs and evaluates employees, initiates and enforces disciplinary actions, and informs the Building Maintenance Manager of performance or operational issues as they arise.
• Promotes and ensures compliance with occupational health and safety management policies, procedures, and programs to minimize employee accidents and to promote a safe work environment.  Prepares accident and injury reports as necessary.
• Performs other related duties as required.

Additional Qualifications:

• A High School Diploma or GED is required.  
• A Bachelor's Degree in Human Resources Development, Business Administration, Teaching/Education (preferably Adult Education), Instructional Technology, or closely related field from a four-year accredited college or university is required or a combination of education and experience with a minimum of six years of experience.
• Two years of full-time paid experience in the development and/or execution of training activities is required. (Substitution: Experience may be substituted by relevant experience gained through work, internships, and/or work-study programs on a month-for-month basis.)
• NIMS and ICS certifications for Management tier and any assigned working groups must be completed within six months of employment and complete additional or refresher trainings as required.
• Must have a demonstrated ability to work in a diverse and inclusive environment that fosters non-discrimination.
• Must possess creative ability, writing proficiency, and effective communication and interpersonal skills.
• Must demonstrate strength in the following key competencies: persuasiveness, developing others, and innovation.
• Must have strong project management skills, with the ability to work independently in an organized, time-efficient, results- oriented manner.  
• Must be able to work effectively and professionally with diverse groups, all levels of staff within the organization and with the public.  
• Must have exceptional customer service skills with the ability to communicate professionally and effectively with both internal and external customers.  
• Must be able to exercise sound judgment with strong problem-solving skills.  
• Must be computer proficient in the Microsoft Office Suite.  
• A valid State of Ohio Driver’s License is required.  
• Must successfully complete a Transportation Security Administration (TSA) 10 year fingerprint-based Criminal History Records Check and employment background check and Security Threat Assessment.  
• Must be able to pass a pre-employment physical and drug test.
• Must be able to lift and carry a minimum of 35 pounds.

Preferred Qualifications:

• A Master's Degree in Human Resources Development, Business Administration, Teaching/Education (preferably Adult Education), Instructional Technology, or closely related field.
• Experience using design software such as Adobe CS6- Creative Suite (InDesign, Illustrator, and Photoshop), Captivate, Camtasia, Corel Draw, etc. 
• Working knowledge of SharePoint.
• Work experience in a union environment.
• Own or have access to a properly insured vehicle.

Core Competencies:  Managing Programs or Projects

Programs

• Technology Management: Keeps up to date on technological developments. Makes effective use of technology to achieve results. Ensures access to, and security of, technology systems.
• Financial Management: Understands the organization’s financial processes, as related to their role. Prepares, justifies, and administers the program budget; or assists with these duties. Oversees, or assists with, procurement and contracting to achieve desired results. Monitors expenditures and uses cost-benefit thinking to set priorities.
• Creativity / Innovation: Develops new insights into situations; questions conventional approaches; encourages new ideas and innovations; designs and implements new, efficient/effective programs/processes.
• Partnering: Develops networks and builds alliances; collaborates across boundaries to build strategic relationships and achieve common goals.

Projects

• Team Building: Inspires and fosters team commitment, spirit, pride, and trust. Facilitates cooperation and motivates team members to accomplish group goals.
• Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.
• Technical Credibility: Understands and appropriately applies principles, procedures, requirements, regulations, and policies related to specialized expertise relevant to their division.
• Accountability: Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for mistakes. Complies with established control systems and rules.
• Decisiveness: Makes well-informed, effective, and timely decisions, even when data are limited,, or solutions produce unpleasant consequences; perceives the impact and implications of decisions.
• Influencing/ Negotiating: Persuades others; builds consensus through give and take; gains cooperation from others to obtain information and accomplish goals.

Manages Self

• Integrity/Honesty: Behaves in an honest, fair, and ethical manner. Shows consistency in words and actions. Models high standards of ethics.
• Interpersonal Skills: Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations.
• Continual Learning: Assesses and recognizes own strengths and weaknesses; pursues self-development.
• Resilience: Deals effectively with pressure; remains optimistic and persistent, even under adversity. Recovers quickly from setbacks.
• Oral Communication: Makes clear and convincing oral presentations. Listens effectively; clarifies information as needed.
• Written Communication: Writes in a clear, concise, organized, and convincing manner for the intended audience.
• Flexibility: Is open to change and new information; rapidly adapts to new information, changing conditions, or unexpected obstacles.
• Problem Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.

The City's guiding principles are as follows: Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change. All City employees are responsible for embracing and carrying out these principles in all that they do.

Salary : $85,000 - $100,000