Chief Deputy Clerk / Case Management Services Clerk

POSITION SUMMARY:

The primary purpose of the Case Management Services Clerk is to update the official electronic Court docket.   Must perform daily job responsibilities related to the Case Management System and docketing of all Court records and pleadings.  This includes all Magistrates decisions and Judgment entries, issuing Writs of Restitution, reissuing summons and copies of complaints and all service methods requests and return of same and any and all activities either prejudgment or post judgment recorded in Cleveland Municipal Court.  

Under the direction of the Clerk of the Municipal Court, with the powers of a Deputy Clerk under the statutes, is responsible for the work of the Civil Branch of the Office of the Clerk of the Municipal Court. Supervises the work of subordinates. Performs related work as required. TYPICAL TASKS: Makes Assignments to Clerks, distributing work. Issues instructions. Assists in the formulation of administrative policies, and supervises their execution. Sees to the purchase of books and supplies and acts as disbursing officer in paying for them.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills and/or ability required.  Job requires accuracy. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

• Verify that the information on the complaint matches the data in the computer.

• Examine processing for neatness, exactness and accuracy.

• Compare data entered with source documents to ensure that data entry is accurate.

• Scan documents when appropriate.

• Provides excellent customer service to internal and external customers in person and on the phones. 

• Responsible for getting files from the Housing Division. 

• Provides excellent Customer Service in person at the Counter and on the phone.

• Journalizes administrative orders for General and Housing Divisions.

• Any duties necessary to ensure the smooth operations of the Clerk of Courts office.

CORE COMPETENCIES

• Demonstrates regular and punctual attendance and arrives prepared for work.

• Excellent customer service skills, analytical skills and judgment, with the ability to make recommendations or decisions on a timely basis.

• Problem solver, and to interpret business needs and translate them into the application and operational requirements.

• Ability to establish and maintain effective working relationships with departmental officials and associates.

• Ability to analyze and solve problems while developing, establishing and maintaining an efficient office workflow of processes.  

• Committed to doing the best job possible and diligently follows through on work assignments, projects and/or commitments.  

• Consistently meets deadlines.

• Makes sound, well-informed, and objective decisions promptly.  

• Capable of multi-tasking and has excellent written and oral communication skills.

• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.

• Motivated, independent worker, who collaborates well with others.

• Ability to work well in a team. 

• Hardworking individual, detail oriented with strong organizational skills. 

• Maintains a positive attitude, excellent interpersonal skills and excellent customer service.

• Accuracy and attention to detail.

• Must have intermediate or advanced Microsoft Word, Excel and PC computer skills, including data entry skills.  Must type 30 words per minute.  

• Clerical skills, i.e. filing, telephone skills, correspondence, proofreading, alphabetizing, etc.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); and six months related experience and/or training; or equivalent combination of education and experience.     

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The work involves sitting or standing for long periods of time, and repetitive motion.  The employee must occasionally lift boxes of files weighing up to 50 lbs.; and/or push file cart weighing up to 50 lbs.  Some bending stretching may be required.  

The City's guiding principles are as follows: Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change. All City employees are responsible for embracing and carrying out these principles in all that they do.

Salary : $20