What are the responsibilities and job description for the Information Technology Technician position at City of Clovis, CA?
The City of Clovis is looking for an IT Technician to join our team. This job is an entry-level IT position and generally serves as the first line of communication between IT and city staff. This position will work closely with staff from all city departments to provide helpdesk-level support including: desktop and mobile computer operations, printers, software installation and troubleshooting, computer deployments, disk imaging, helpdesk ticket management, and other tasks as assigned. Successful candidates will have a foundational knowledge of computing technologies, confidence in managing multiple tasks, and excellent customer service skills.
DEFINITION
Under supervision, perform work involving entry-level technical skills in the operation of information technology support. Install, configure, troubleshoot, and maintain computer hardware, software, and peripheral equipment including printers and copiers; provide technical assistance to users; perform administrative functions associated with information technology; and perform related work as required.
CLASS CHARACTERISTICS
Incumbents in this classification perform entry-level technical support work associated with installing, maintaining and troubleshooting computers, printers, copiers and other peripheral equipment. Incumbents receive thorough instructions when tasks are initially assigned and after training are expected to perform duties without constant supervision. Work is reviewed periodically while in progress and upon completion. Incumbents are expected to refer most variations in work to the supervisor for instructions.
Provide technical support for computer systems; install, configure and maintain computer equipment; load, tune, configure, and upgrade fixed and mobile technology systems; troubleshoot, diagnose and resolve computer problems; prepare and maintain inventory of hardware and software; maintain a record of work activities including installation, repair, maintenance, replacement, and testing of computer hardware and software; maintain system documentation; maintain current and accurate files; perform preventative maintenance of equipment; follow schedule of system activity and process application and service requests; operate city vehicles; and perform related work as required.
- Possession of a valid California Driver’s License and a good driving record.
EDUCATION AND EXPERIENCE
Education:
- Completion of two (2) years (60 semester units) of college level coursework in the area of computer science, information systems or a closely related field.
- Two (2) years of work experience providing technical phone and computer system support and office support.
QUALIFICATIONS
- Principles and practices of computer support services, computer hardware and software applications, including word-processing, spreadsheet, email, and associated security and backup procedures;
- Computer application software, such as Microsoft Office, Exchange, and Internet Explorer;
- Personal computer diagnostic hardware utilities and testing equipment;
- Principles of data communications protocols and hardware;
- Proper English usage, spelling, grammar, and punctuation.
- Quickly become proficient in the use of new computer software and hardware;
- Communicate effectively orally and in writing;
- Obtain and maintain security clearance sufficient to access all necessary computer systems;
- Operate a vehicle observing legal and defensive driving practices;
- Lift and move heavy objects;
- Work flexible hours to accomplish system tasks;
- Communicate clearly and easily with users and vendors of varying levels of technical expertise;
- Establish and maintain effective working relationships with those contacted in the course of the work;
- Perform administrative and technical projects with minimal guidance;
- Keep up to date with technology;
- Independently diagnose and resolve telephone and computer problems.
- Strength: Light work-lifting, caring and/pushing 25 pounds maximum with frequent lifting and/or carrying of objects weighing up to 25 pounds;
- Positions in this class may be designated as confidential under Meyers-Millas Brown Act.
SELECTION PROCESS
Applicants must meet each qualification for the position by the deadline date. All applications will be reviewed based on the necessary employment standards for the position. Those candidates who best meet the needs of the operations may be invited to participate in an online examination that will be weighted 100%. Candidates receiving a passing score may be placed on an eligibility list for a period of up to one (1) year. Examinations and department interviews for the position will be administered in the City of Clovis. As determined by the City and at the City's expense, successful candidates shall be required to complete and pass a Personal History Questionnaire, a polygraph or voice stress examination, an extensive background investigation, a medical examination, and a drug/alcohol screen. Possession of a valid California Driver's License and a good driving record will be required prior to hire. Proof of citizenship or eligibility to work in the U.S. will be required at the time of hire.
Online Examination – Those applicants considered to be the most qualified for the position will be invited to participate in the online examination. The opening date for the online examination is tentatively scheduled for Friday, October 27, 2023. Eligible candidates will receive an email notification with examination information.
This job flyer does not constitute a contract and its
terms and conditions can change without notice.
THE CITY OF CLOVIS IS AN EQUAL OPPORTUNITY EMPLOYER
