Network & Infrastructure Analyst (Mon-Thurs)

When you come work for the City of Coconut Creek, although you’re assigned an employee number, you’re not treated like one.  With an average of 10 years of service (some as many as 30-plus!), our employees know they can transform their careers in Coconut Creek, the “Butterfly Capital of the World.”  Today you may be applying to our Network & Infrastructure Analyst position, but tomorrow that role could take you to anywhere you want to go! And in the days, months and years in between, you’ll be treated like family and invited to participate in fun events like Public Service Recognition Week, Halloween costume contests, holiday luncheons, wellness fairs, meditation sessions, themed dress-up days, charitable causes, and so much more! 

The City of Coconut Creek has been spotlighted as one of the “Best Cities to Live in America” by Money Magazine and a Top Ten Place to Live in Florida by Movoto and NerdWallet.  This past year, we were awarded the Honorable Culture of Well-Being by Cigna and ranked #7 Healthiest Employer to Work For in the medium-sized company category by South Florida Business Journal.  Our City is home to the Seminole Casino Coconut Creek, Butterfly World, and the Coconut Creek Promenade.  Every one of our business owners and 57,000 residents rely on our awesome 500 employees.  

Are you ready to be one of us? If you are interested in making a difference in the lives of others and serving the public; if you are innovative, progressive, dedicated, and looking for a workplace where you belong, consider applying to join our Coconut Creek family. 

About the Job: Performs intermediate-level professional work in the Information Technology (IT) department. Orders, evaluates, tests, inventories, and sets-up computer systems, and/or security access systems. Work is performed independently under limited supervision with considerable moderate latitude.  Position typically requires processing and interpreting of more complex, less clearly-defined issues.    

Hours of Work: Monday through Thursday 7:00am to 6:00pm; Days and hours are subject to change depending on needs of the department.

Hiring Range:  $70,512.00 - $89,918.40, Depending on Qualifications

Location: Position is located onsite at 4900 W. Copans Road (this is not a remote position)

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the classification. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position. 

• Installs, configures, upgrades, and performs basic to complex trouble shooting and problem resolution related to the city network
• Troubleshooting, diagnosing and finding solutions to potential network and system issues
• Refreshing existing network equipment as needed and advising on the purchase of new systems
• Efficiently informing managers of network status
• Monitoring network usage
• Sets up and administers access to department specific applications, Local Area Network (LAN), and Wide Area Network (WAN)
• Configuration, installation, deployment and oversight of virtual server environment to support the city infrastructure
• Tests, reviews, supports, maintains, and acquires IT network related hardware and software
• Coordinate with vendors on procurement, support requests and training
• Documents and diagrams network and server infrastructure, VLANs, and updates disaster recovery information accordingly
• Adheres to best practice security policies when creating and updating network and server technologies
• Coordinates, implements, and monitors City-wide telephone services including voice mail
• Provides a wide range of customer service and support for voice and data equipment
• Monitors City network for unauthorized access/usage
• Performs other duties as assigned and/or required
• Primary backup to the Network & Infrastructure Engineer

MINIMUM QUALIFICATIONS: 

Bachelor's degree in computer science or related discipline, supplemented by three (3) or more years of recent experience in a computer or telecommunications environment; or an Associate’s Degree in Computer Science or related discipline, supplemented by five (5) or more years of recent experience in a computer or telecommunications environment; knowledge of VMware Server platform.  

Must possess or obtain CCNA certification within 12 months of employment. 

Must have a valid state of Florida driver license, class E.   

*The City reserves the right to consider alternate combinations of education, certification, training, and/or experience.

KNOWLEDGE, SKILLS, AND ABILITIES: 

• Knowledge of LAN, WAN, Internet, and Intranet networking characteristics, protocols, technologies, applications, and integration concepts
• CCNA certification or ability to achieve within 12 months.
• Knowledge of VMware Server platform.
• Knowledge of Aruba platform
• Knowledge of Cisco platform and Brocade
• Knowledge of Fortinet Technologies (Fortigate)
• Knowledge of personal computers, operating systems, and system analysis and design techniques
• Skill in Microsoft Office products (Word, Outlook, and Excel) 
• Skill in providing good customer service
• Ability to multi-task while working with tight deadlines and shifting priorities
• Ability to quickly and independently learn new software
• Ability to analyze and define problems, identify alternative solutions, estimate consequences of proposed actions, and implement recommendations in support of goals
• Ability to use critical thinking skills to arrive at solutions and suggest improvements to processes
• Ability to clearly communicate and understand information in English, both orally and in writing 
• Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work 
• Ability to regularly attend work and arrive punctually for designated work schedule

PHYSICAL REQUIREMENTS: 
Depending on functional area of assignment, tasks involve the ability to exert light physical effort in sedentary to light work, which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 20 pounds). Tasks may involve extended periods of time at a keyboard or work station.

ENVIRONMENTAL REQUIREMENTS: 
Tasks are regularly performed inside without potential for exposure to adverse conditions, such as dirt, dust, pollen, odors, fumes and/or poor ventilation, wetness, humidity, rain, temperature and noise extremes, machinery and/or moving vehicles, vibrations, electric currents, animals/wildlife, toxic/poisonous agents, gases or chemicals, oils and other cutting fluids, violence and/or disease, or pathogenic substances.

SENSORY REQUIREMENTS:
Some tasks require manual dexterity, in addition to visual and hearing acuity. Some tasks may involve identifying and distinguishing colors.

Salary : $70,512 - $89,918