IT Utility Operations Specialist

The City of Coeur d'Alene is looking for a IT Utility Operations Specialist to join our team.  

This job posting has been re-opened to expand the applicant pool.
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The IT Utility Operations Technology Specialist performs technical computer work in the Industrial Control Systems (ICS) networks, including supervisory control and data acquisition (SCADA) and related all related and supporting technology, for the water and wastewater utilities.  The position installs, troubleshoots, maintains, repairs, oversees software/hardware, provides technical support for telemetry, automation, computer and programmable logic-process control equipment and to staff. The position troubleshoots network faults, responds to related emergencies, coordinates with contractors and IT Network Systems Administrator.  Ensures the smooth operation of technology-related activities within the organization, specializing in utility departments.  The position works under the direction of the IT Network Systems Administrator, or designee, with considerable leeway for independent judgment and initiative. An Associate’s degree in information technology, computer science, or a related field is required, Bachelor’s degree preferred. Four years’ experience installing, repairing, programming and maintaining ICS networks including SCADA software is required. This is an on-call position, responding to emergencies outside normal business hours. The position works in a public building environment where the noise level is generally moderate.Essential Duties and Responsibilities (illustrative only and may vary by assignment)

• Install, configure, backup, and maintain assigned server environments; 
• Performs telemetry programming and modifications as required for the proper functioning of SCADA equipment and networks.
• In conjunction with the IT Network Systems Administrator, sets up switches, routers, firewalls and modems and ensures the security of the SCADA systems and components.
• Scheduling, conducting, and coordinating computer software or hardware installation and configuration, customization of new or existing software or hardware, and maintaining or patching of existing IT Systems
• Ensures all assigned IT systems comply with SCADA, State and City systems, security, and network standards.
• Ensure the implementation and continuous monitoring of security measures in accordance with the CIS Critical Security Controls (CIS CSC). This includes securing SCADA systems, ICS, and related infrastructure against cybersecurity threats;
• Installs, troubleshoots, maintains, repairs and programs data acquisition, telemetry, automation, computer, and programmable logic-process control equipment.
• Repairs, calibrates, and maintains a variety of operational technology components and automated process control data systems for water and wastewater facilities. 
• Troubleshoot configurations and makes repairs and adjustments to the SCADA system. 
• Operates and maintains a variety of equipment such as telemetry equipment, computers, diagnostic equipment, meters, UPS, calibration equipment, hand tools, telephone, etc.
• Identifies for management equipment required for the proper functioning of the SCADA network at the facility level.
• Provide technical support, assisting with troubleshooting issues related to the water and wastewater automation systems, to ensure minimal interruptions to operations.
• Strategic planning of control system replacements/upgrades to include design and implementation.
• Work with others to detect problems and implement solutions.
• Work safely by observing safety rules, policies and procedures.

Secondary Duties and Responsibilities:

• On call to respond to emergency situations;
• Performs all work duties and activities in accordance with City policies, procedures, and safety practices;
• Performs other duties as assigned. 

• High school diploma or GED;
• Driver’s license required;
• Associate’s degree in information technology, computer science, or related degree is required, Bachelor’s degree preferred; 
• Four years’ experience installing, repairing, programming and maintaining SCADA software and working specifically with networking, PLC’s and/or DC systems is required; or
• An equivalent combination of education and experience that provides the required skills, knowledge and abilities to successfully perform the essential functions of the position may be considered. 

Classification Requirements:
The requirements listed below are representative of the minimum knowledge, skill, and/or ability required for an individual to satisfactorily perform each essential duty satisfactorily and be successful in the position. 

Knowledge of:

• Advanced methods, techniques, tools, and practices in the installation, maintenance, programming, and repair of SCADA equipment and industrial control system software; 
• Methods, equipment, materials, tools, and standard practices for the operation and maintenance of a public water and wastewater facilities;
• Methods and techniques of installing, maintaining, and upgrading the information technology systems;
• Industrial electronics maintenance;
• Industrial networking, PLCs, and/or DCS systems;
• Thorough understanding of cybersecurity principles and best practices, including the CIS Critical Security Controls (CIS CSC), specifically as they apply to industrial control systems and utility operations.
• Microsoft and Linux Operating systems, Virtualization Technologies, Networking, Remote access/VPN, and Cloud Environments.
• Common concepts, practices, tools, equipment and procedures used in maintaining IT/OT networks.
• Current industry technology and standards for systems used by the City, specifically water and wastewater;
• Current system security methods and techniques;
• Customer service methods, techniques, and objectives;
• Public sector, government, or related environment and operations, including general municipal management terminology, codes, acts, and regulations;

Skill and Ability to:

• Support the overall operations of the City’s computer and electronic information system;
• Analyze issues and problems, research the root cause, and resolve problems;
• Implement, monitor, and manage security controls as outlined in the CIS CSC framework to protect critical infrastructure and ensure compliance with industry standards;
• Conduct regular security assessments, identify vulnerabilities, and apply CIS CSC guidelines to mitigate risks and enhance the security posture of SCADA and ICS environments;
• Provide efficient customer service to users of all ability and skill levels;
• Assist in the preparation and presentation of technical reports;
• Establish and maintain effective working relationships with elected officials, co-workers, and the public;
• React to needs of operations for both water and wastewater as well as proactively planning for future needs;
• Work independently and exercise initiative, with general guidance and supervision;
• Use SCADA software;
• Use English and speak clearly for understanding;
• Listen carefully to, understand, and effectively communicate through verbal, written, and electronic communication channels;
• Perform duties to supervisor’s expectations;
• Follow verbal and written instructions; 
• Maintain a professional demeanor at all times; 
• Perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines; 
• Demonstrate integrity and ingenuity in the performance of assigned tasks and solving problems;
• Perform all duties in accordance with City policies and procedures with regard for personal safety and that of other employees and the public.

Physical Demands & Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this classification.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of a job, on a case-by-case basis.  
While performing the duties of this classification, the employee is frequently required to stand, walk, sit, stoop, kneel, bend, climb and work on a ladder, use hands to manipulate and make adjustments to tools used in performing the essential functions of the classification, and reach with hands and arms. The employee must frequently lift and/or move up to 50 pounds and, infrequently, up to 90 pounds. Specific vision abilities required by this classification include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Sufficient clarity of speech and hearing abilities required by this classification includes those which permit the employee to discern verbal instructions and communicate effectively in person and by telephone. While performing the duties of this classification, the employee works in a public office environment where the noise level is usually moderate, in field locations with possible exposure to adverse weather conditions, in narrow, tight spaces, and on building rooftops.

Salary : $66,497 - $71,816