What are the responsibilities and job description for the Sports Servicing Coordinator position at City of College Station?
Under general direction of the Sports Manager, the Sports Servicing Coordinator, is responsible for coordinating, planning, organizing, promoting, and implementing various sporting and conventions tourism activities; overseeing assigned activities to ensure customer/visiting tourists needs are met; and facilitating the process to meet the overall needs and requirements of customer satisfaction with related tourism services.
- Coordinate tourism sports and conventions events in conjunction with the Tourism Managers, while coordinating with other user groups, community events, and leagues.
- Communicate with clients/vendors to identify their preferences and facilitate the process to meet their needs and expectations, including but not limited to, collaborating with internal team members and/or other divisions to ensure their work operations align with the objectives of the client/vendors.
- Coordinate and identify event requirements with tournament directors, including but not limited to vendors and all event logistics, from setting up event to event clean up.
- Responsible for overseeing and coordinating the work activities of interns or part-time/seasonal staff which includes the following: interviewing, supervising, training, motivating, and evaluating performance; working with employees to correct deficiencies; identifying and resolving employee concerns and/or problems; directing work; and making hiring, terminating and disciplinary decisions or recommendations.
- Assess quality of customer satisfaction level for assigned events through the distribution and evaluation of participant surveys. Develop and implement methods for improvement.
- Assist in resolving clients’ issues/problems by proffering solutions effective for satisfactory resolution.
- Maintain adequate inventory and upkeep of equipment used in the operation of assigned events.
- Represent the department by serving on internal and external committees and boards as requested.
- Perform other related duties as assigned.
Required: Bachelor’s degree in Sports Management, Event Management, Hospitality or related field and three (3) years’ experience related to area of assignment, including supervisory experience; or an equivalent combination of education and experience
Knowledge of the entertainment industry and technical aspects of performance programming, including procedures for booking/scheduling of entertainers, events, and stage sound, light and electrical requirements
Knowledge of planning and program development
Excellent written and oral communication skills
Available to work weekends, evenings, and holidays
Ability to establish and maintain good working relationships with other city employees and the public
Preferred: Volunteer recruitment experience
Community relations experience
Event recruitment experience
Salary : $63,995 - $95,993
