What are the responsibilities and job description for the Financial Technician II position at City of Colonial Heights?
City of Colonial Heights
Finance Department
Application Deadline : Thursday, February 27, 2025, at 5 : 00 p.m. EST
Financial Technician II (Full-time)
Hiring Range : $37,439 - $42,778
Provides operational, clerical, and customer service support for the Utility Billing office through the Billing and Collections division.
Examples of Duties
Provides operational, administrative, clerical support and customer service.
Greets and directs customers, and addresses inquiries and complaints in-person, by phone, email and mail.
Informs and assists new and existing customers with billing, refuse, reporting, and payment issues.
Establishes new accounts and sets up or transfers deposits as needed.
Maintains, updates, and terminates existing customer accounts.
Processes adjustments of late fees, administrative fees, extensions and trash bin violations.
Creates and maintains customer payment plans and extensions.
Processes Direct EFT forms.
Creates customer bills for established billing cycles.
Receives, processes, records, and / or files grant applications, pool credit adjustments, and requests for trash and / or recycle bins.
Generates work orders
Enters, records, and files meter readings; issues, adds, and records the sale of or use of exclusion meters and their parts.
Updates dual notification system.
Creates, maintains, and updates databases and files.
Provides daily clerical support to include answering phone, data entry, file maintenance, and creating and updating forms.
Other duties as assigned.
Education & Experience
High School diploma with at least 5 years of directly related experience, or
Associate's Degree with at least 2 years of directly related experience, or
any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.
General knowledge of administrative practices, procedures, and equipment.
Thorough knowledge of and experience with computers and Microsoft Office software (Word, Excel, and Outlook).
Individual must have excellent organizational skills with the ability to multi-task, with frequent interruptions while remaining organized, accurate, and highly professional.
Strong customer service skills and ability to deal with periods of high call volumes.
Ability to work independently and in a team environment.
Valid Virginia driver's license.
Successfully complete a pre-employment medical screening and criminal background check.
Employee Benefits
Health Insurance - Anthem Blue Cross, Blue Shield, & Blue Vision (3-in-1 Package).
Retirement - Virginia Retirement System (VRS)
All full-time employees are enrolled into VRS when they being work and retirement contributions are made by both the City and the employee to receive a lifetime benefit at Retirement.
Basic Group Life Insurance & Optional Group Life Insurance Program.
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