What are the responsibilities and job description for the Public Safety Dispatcher - July 2025 position at City of Colorado Springs, CO?
Salary : $4,164.00 - $4,999.00 Monthly
Location : Police Department - City of Colorado Springs, CO
Job Type : Classified - Full Time
Job Number : 16241
Division : Colorado Springs Police Department
Opening Date : 01 / 05 / 2025
Closing Date : 3 / 22 / 2025 11 : 00 PM Mountain
FLSA : Non-Exempt
Description / Position Overview
This posting is for a class scheduled to start in July 2025. Public Safety Dispatcher The purpose of this position is to receive and dispatch incoming calls for police, emergency medical and fire services and other emergency and non-emergency assistance. Prioritizes calls based on nature of emergency. Obtains critical information needed to ensure proper police, fire and medical response; dispatches appropriate units via the computer aided dispatch system (CAD), the radio and telephone; and performs a variety of duties relative to assigned areas of responsibility.
Come explore the possibilities a career with the City of Colorado Springs can offer!
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1 IN COLORADO !
As a Public Safety Dispatcher (PSD), you will :
- Uses radio to dispatch appropriate Police and Fire resources to respond to calls received.
- Prioritize calls based upon nature of request for services, availability of units, and other pertinent information.
- Maintains accurate data entry functions into CAD for documentation.
- Maintains accurate and current awareness of the locations and status of police and fire units for safety of responding personnel.
- Maintains good customer service while following policy and procedures, general orders, and standard operating procedures.
- Utilizes various software and web-based systems to conduct research to respond to calls.
- Completes data entry functions.
- Runs checks for wants and warrants on vehicles, guns, boats, articles, and persons to complete requests for service.
- Assists officers in arranging tows for accident scenes.
- Assists internal requests via administration line to process calls.
- Makes notifications to on call personnel
- Any other administrative duties as assigned.
W e are looking for candidates who demonstrate the following knowledge, skills and abilities :
Machines, Tools, Equipment, and Work Aids : Fax, scanner, telephone, headset, workstation with moveable decks, ergonomic adjustable chairs, computer, and printer.
Specialized Computer Equipment and Software : Quick Response, CAD, CCIS / NCIC, CJIS, LERMS, ProQA, MS Office, Contact Map, twitter, Facebook, Citizen Observer, 3si, CSU database, and BOSS3.
Minimum Qualifications
Have one year of full-time experience as an independent dispatcher or call-taker in a public safety or emergency communication center
Successfully complete the CritiCall test series including keyboarding at 27 wpm
Possess, or obtain within three months of hire the following certifications : CPR (cardiopulmonary resuscitation), CBI CCIC / NCIC (National Crime Information Center), CJIS (Criminal Justice Information Services), Incident Command System 100, 700, and NCMEC (National Center for Missing and Exploited Children)
One year of relevant work experience may be substituted for one year of required education (OR) one year of relevant academic coursework beyond the minimum requirement may be substituted for one year of required professional experience.
Preferred Qualifications
Experience using CJIS, CCIC / NCIC, and computer-aided dispatch systems
Current CPR, EMD, EPD, and EFD certifications
Bilingual in Spanish
Additional Information
Specific questions for this job can be directed to or 719-444-7446.
This is a shift position that requires the ability to work varied hours and days to include nights, weekends, and holidays in a closed, secure environment. The ability to work on-call and mandatory overtime is required.
Pre-Employment Requirements :
This position requires the successful completion of a polygraph examination, an extensive background check, a typing proficiency test, and other pre-employment assessments.Applicants that have used marijuana or CBD products within 3 months from the date of their application submission will not be eligible for hire. More information about the Colorado Springs Police Department's Marijuana Use Policy can be found Physical Demands : This position requires the ability to lift up to 20 pounds occasionally and 10 pounds frequently. Must be able to sit / stand constantly.
Environmental Conditions Primary Work Environment - Office environment with moderate noise level from several sources creating constant activity.
Equal Opportunity Employer
The City of Colorado Springs is committed to a culture that values our employees' unique individual qualities and fosters an inclusive environment where people want to be.
The City of Colorado Springs offers additional compensation depending on the position, area of assignment, and specific job assignments, including shift differential, pay differential, acting or lead, special assignment, hazard pay, longevity, cell phone allowance, uniform allowance, relocation, awards, standby, call out, compensatory time off, tuition, overtime, extra duty, incentive, holiday premium, proficiency, and vacation sell back.
NOTE : This job announcement is not intended to include a complete listing of all responsibilities, knowledge, skills, and abilities associated with the position.
The City does not sponsor applicants for work visas of any kind (including but not limited to F-1, H-1B or TN visas). Applicants must be currently authorized to work in the United States on a full-time basis.
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Working for the City of Colorado Springs is Rewarding!
Please visit the City of Colorado Springs' for additional benefits information.
The City of Colorado Springs is a place where people want to come to work each day. We have a culture of excellence, and we strive to provide our employees with the very best overall career experience and Total Rewards. We are proud to offer a comprehensive and competitive benefits program to meet the needs of our employees and their families.
Do you have a high school diploma or GED?
Do you have specialized training in dispatch communications or a related field?
Do you have one or more years of full-time experience as an independent dispatcher or call taker in a public safety or emergency communication center?
Do you have experience working in a public safety setting?
Do you have experience in public safety dispatch?
Do you have experience using CJIS, CCIC / NCIC, and computer-aided dispatch systems?
Do you have current CPR, EMD, EPD, and EFD certifications?
Are you bilingual in Spanish?
By answering yes to this question, I acknowledge that I have read and understand CSPD's Marijuana Use Policy, which can be found on CSPD's website (https : / / coloradosprings.gov / police-department / page / marijuana-use?mlid=5091).
Required Question
Salary : $4,164 - $4,999
