Office of Accessibility Manager (ADA Title II Manager)

Office of Accessibility Manager (ADA Title II Manager)

In this role, you will manage the City of Colorado Springs' Americans with Disabilities Act Title II compliance program and the Title VI of the Civil Right Act Language Access Program (LAP) for individuals with Limited English Proficiency (LEP). These responsibilities focus on improving accessibility, fostering collaboration with internal and external stakeholders, and ensuring compliance with federal mandates related to ADA Title II, web accessibility, and LAP. You will oversee the development and implementation of the City's strategic accessibility and inclusion plans while supervising a dedicated team. Strong leadership, extensive knowledge of accessibility laws (including ADA, web, and LAP), and the ability to manage complex projects are essential for this role.

The Office of Accessibility Manager will make a direct impact by promoting equity, accessibility, and inclusion for all community members, regardless of ability or language proficiency.

This Job Includes:

• Strategic Leadership and Compliance:

  • Lead the development and execution of the City's ADA Title II compliance, web accessibility, and Language Access Program (LAP) plans.

  • Serve as the City’s primary expert on ADA regulations, including Title II, LAP under Title VI, and web accessibility standards.

  • Assist in the review, evaluation, and determination of citizen requests for ADA accommodations.

  • Participate in the City’s ADA grievance process by receiving, screening, investigating, and resolving allegations of Title II concerns.

• Operational Oversight: 

  • Supervise staff responsible for ADA and LAP compliance programs across City departments and it's enterprises. 

  • Ensure policies, procedures, and projects meet federal accessibility and language access standards.

  • Manage and oversee ADA design and construction projects; coordinate with other departments to schedule projects to be completed by City personnel. 

  • Perform on-site visits with project managers, contractors, and others to monitor the progress of barrier removal during construction; inspect completed projects to evaluate the final degree of accessibility per federal regulations.

• Stakeholder Collaboration:

  • Build relationships with community partners, City departments, and external stakeholders to promote accessibility and language access initiatives and resolve related concerns. 

  • Present updates and plans to the Mayor, City Council, and other leadership teams.

  • Participate in community outreach, maintain good working relationships, and attend meetings of organizations representing people with disabilities.

• Training and Education: 

  • Develop and deliver City-wide and departmental training on ADA compliance and LAP. 

  • Ensure employees understand the importance of accessibility and language access and how to integrate these principles into their work.

• Project and Budget Management:

  • Assist with preparing budget recommendations for physical and/or program access requirements of the ADA, including building modifications and equipment purchases. 

  • Prepare contract documents, such as Requets for Proposals (RFP) and Invitation for Proposals (IFP); select contractors in compliance with City and ADA guidelines; negotiate and approve change orders. 

  • Review bid specifications, cost estimates, and contract submissions for compliance with ADA construction requirements and project budgets and monitor project budgets and outcomes.

• Litigation and Policy Development: 

  • Support litigation strategy development and oversee the processing of reasonable accommodation and language access requests.

  • Evaluate and update policies to improve accessibility and inclusion across all City programs and services.

• Data and Metrics Management: 

  • Oversee databases to track ADA compliance efforts and routinely report metrics and progress to senior management.

Learn more about this job by reviewing the class specification on the City of Colorado Springs Class Specifications page.

Knowledge of:

• Federal, state, and local laws and regulations related to ADA Title II, web accessibility, and LAP under Title VI of the Civil Rights Act.

• Accessibility standards for web content, facilities, and public programs.

• Effective project and resource management strategies.

• Community engagement and public communication techniques.

Ability to:

• Develop, implement, and oversee complex compliance strategies for ADA, web accessibility, and LAP programs.

• Build and maintain strong relationships with internal and external stakeholders.

• Communicate complex regulatory information effectively to diverse audiences, including public officials, staff, and the community.

• Lead and inspire a team with autonomy and vision.

• Analyze data and prepare clear, data-driven reports to track progress and inform decision-making.

• Education: Bachelor’s degree from an accredited college or university in public administration, business administration, or a related field

• Experience: Five years of full-time professional experience in ADA Title II compliance, standards compliance, construction management  or a related field, including two years of supervisory or leadership experience

• Possess or obtain upon hire, a non-probationary driver's license not subject to restrictions related to alcohol and/or drug violations or pending charges

• Possess or obtain within nine month of hire, an ADA Title II Coordinator Certification

Substitutions: We value a diverse range of qualifications and experiences. Our organization views each year of further education as equivalent to each year of relevant work experience, and each year of additional relevant work experience as equivalent to each year of required education. We encourage all to apply!

• Experience in the following areas: 
  • Leading accessibility initiatives for public programs and services 
  • Managing Language Access Programs (LAP)
  • Applying and managing web accessibility standards for a large organization
  • Construction project management
  • Public speaking, specifically addressing leadership teams and large audiences 

Please contact Jeffrey Plunkett at jeffrey.plunkett@coloradosprings.gov for any questions about this position.

Salary : $115,026 - $138,086