What are the responsibilities and job description for the Technical Support Analyst I position at City of Colorado Springs?
Technical Support Analyst I
The City of Colorado Springs’ IT Department is seeking a Technical Support Analyst I to join our team. This is an entry-level position responsible for providing essential technical support, troubleshooting, and system maintenance to ensure the efficient operation of IT services across the organization. If you have a passion for technology, problem-solving, and customer service, this is an excellent opportunity to start your IT career in a supportive and professional environment!
- Technical Support & Troubleshooting: Provide support to walk-in customers, answering IT-related questions and troubleshooting basic issues. Assist with re-installing operating system images, replacing broken hardware, and ensuring all systems are updated and functioning properly before returning them to end users.
- System Imaging & Configuration: Build and maintain operating system images based on department needs. Ensure images are properly configured, patched, and compatible with different hardware models.
- Equipment Management & Disposal: Replace, image, and configure desktops and laptops for users according to schedule. Retrieve and properly document old equipment and ensure hard drives are securely wiped before disposal.
- Software & Hardware Maintenance: Repair computer hardware and software, install applications, and back up or restore user profiles. Work with vendors for replacement parts or warranty repairs.
- Special Projects & Training: Assist with new product launches, document processes, train IT staff on new technologies, and collaborate with vendors to meet user needs.
Learn more about this job by reviewing the class specifications on the City of Colorado Springs Class Specifications page.
Relevant Knowledge, Skills, and Abilities
Knowledge of:
Basic troubleshooting techniques for computer hardware, software, and peripherals.
Microsoft Windows operating systems and Microsoft Office Suite.
IT support best practices and customer service techniques.
Ability to:
Provide hands-on technical support in a fast-paced IT environment.
Troubleshoot and resolve common IT issues independently.
Communicate technical concepts clearly to non-technical users.
Manage multiple tasks effectively and prioritize service requests
- Education: Equivalent to the completion of the twelfth grade (high school diploma or GED).
- Experience: One year of full-time professional experience in IT support or related field.
- Certification: Possess, or obtain within six months of hire, a CompTIA Security certification
Substitutions: We value a diverse range of qualifications and experiences. Each year of further education can be substituted for each year of relevant work experience, and each year of additional relevant work experience can be substituted for each year of required education. We encourage all to apply!
The following qualifications are not required, but they are considered desirable. If you possess any of the preferred qualifications, please include specific details in your application. This information may be used to identify a top group of applicants.- Experience with IT support tools such as ticketing systems.
- Experience troubleshooting mobile devices (iOS and Android).
Please contact Jeffrey Plunkett at jeffrey.plunkett@coloradosprings.gov for any questions about this position.
Salary : $24 - $29
